Patient Communication

WhatsApp, SMS, campaigns, reviews and recall messaging.

195 articles

"Marketing campaigns" switch kya hai aur ON kaise kare? WhatsApp Campaigns page par upar patti hoti hai: "⚠️ Marketing campaigns: OFF — campaigns cannot be launched until you turn…
AI Front Desk patient ko ajeeb/adhura jawab de raha — main beech me kaise aau? AI Front Desk ke threads Telephony hub ke AI Front Desk inbox me dikhte hain — wahan se aap khud reply karke thread ko…
Area Map me area galat jagah hai ya pin nahi laga to kaise theek kare? Patient Connect → Leads & Outreach → Field Marketing → "🗺️ Area Map" → pehli baar "Rebuild areas" (patient addresses se areas…
Before / After collage Facebook ya Instagram par kaise daale? Instagram ke liye "📤 Native Share" se phone ka share sheet kholo ya photo download karke post karo. "💾 Save Collage" ke baad…
Birthday message guzre hue (deceased) patient ko chala gaya — family naraz hai, kya karu? Turant family ko personally call karke maafi maango — template nahi, insaan ki tarah. Phir us patient pe SMS DND On karo…
Birthday ya Diwali festival ka message patients ko kaise bheje? Birthday: Setup → Settings → Auto Messages → Patient Messages (on/off) me "Birthday wish + one-time 15% coupon (daily 8:00…
Broadcast galat group ya list ko chala gaya, unsend ho sakta hai kya? Nahi — WhatsApp par bheja message wapas nahi aata. Turant WhatsApp Campaigns page ki upar patti me "Turn OFF" (owner / admin)…
Bulk offer bhejne ke liye WhatsApp Campaigns ya Marketing Engine kaunsa use kare? Patients ko asli bulk WhatsApp sirf Patient Connect → WhatsApp → WhatsApp Campaigns se jaata hai (approved template + consent…
Call Tracking me Conv % aur Cost / Booking kaise nikalta hai? Patient Connect → Calls → Call Tracking table me har number ke liye pichhle 30 din: "Calls" = us number par aayi calls,…
Calling Mode me patients ko call karke note aur reminder kaise lagaye? Patient Connect → Calls → "Calling Mode": upar "N patients to call today". Patient chuno → "WHAT WAS DISCUSSED?" likho → "NEXT…
Camp ka status planned, in-progress, completed kaise badle? Patient Connect → Leads & Outreach → Camps → camp card par click → upar right status pills me "planned", "in-progress",…
Camp ke baad logon ko follow-up ke liye kaise bulaye? Camps screen se message bhejne ka button nahi hai. Tarika: camp kholo → "participants" tab me severity / findings dekho →…
Camp ki date, venue ya kharcha baad me edit kaise kare? Patient Connect → Leads & Outreach → Camps → camp card ke kone me "✎ Edit" → "Edit: <camp naam>" form me Name, Type,…
Camp me screening wale logon (participants) ki entry kaise kare? Patient Connect → Leads & Outreach → Camps → camp card par click → "participants" tab → Name, Age, Gender, Phone, "Findings…
Camp participant ko clinic ka patient kaise banaye (→ Patient)? Camp kholo → "participants" tab → us row me "→ Patient" → "Convert this participant into a clinic patient?" OK. Naya patient…
Camp ya galat participant delete kaise kare? Camps & Outreach me camp ya participant delete karne ka button web ya mobile kahin nahi hai. Galat ya radd hua camp ho to camp…
Campaign galti se schedule ho gaya, send hone se pehle kaise roku? WhatsApp campaign: Patient Connect → WhatsApp → WhatsApp Campaigns me "🕒 scheduled" row par "Cancel schedule" → popup "Cancel…
Campaign ka result kaise dekhe ki kisko gaya aur kisne padha? WhatsApp Campaigns list me campaign ki row par "View" dabao. "📊 <naam>" report khulti hai: upar ginti wale button — "All",…
Campaign kaun launch kar sakta hai, receptionist kyun nahi kar pa rahi? Campaign ka draft, list aur report koi bhi staff bana / dekh sakta hai, par "🚀 Launch", "🕒 Schedule", "🚀 Send now", "Change…
Campaign ke baad kitne patient aaye ya booking hui kaise pata kare? WhatsApp Campaigns report sirf message ka haal dikhati hai — Sent, Delivered, Read, Replied, Failed. Campaign se kitne patient…
Campaign ke message par patient ne reply kiya to kahan dikhega? Patient ka jawab Patient Connect → WhatsApp → WhatsApp Team Inbox (hub ka "Live Inbox") me aata hai. Campaign jinko gaya un…
Campaign ke saare message ek hi din me kyun nahi gaye? Meta har WhatsApp number ko 24 ghante me ek limit tak hi logon ko naye message bhejne deta hai. Launch par utne hi message…
Campaign list me draft, scheduled, running aur completed ka matlab kya hai? "draft" = bana hai par bheja nahi (owner / admin "🚀 Launch" ya "🕒 Schedule" kare). "🕒 scheduled" = tay time par apne aap…
Campaign me "Can send (consented)" aur "No consent recorded" ka matlab kya hai? Campaign sirf unhe jaata hai jinki WhatsApp consent (opt-in) darj hai — wo "Can send (consented)" me gine jaate hain. "No…
Campaign me bahut saare messages failed dikha rahe hain, retry kaise karu? Pehle wajah dekho: campaign row → "View" → "Failed" — har naam ke neeche laal box me wajah (number par WhatsApp nahi, template…
Campaign me chune hue kuch patients ko hi message kaise bheje? Step 2 me "👆 Pick patients" chuno, "Search by name / UHID / phone" me kam se kam 2 akshar likho, aaye naam par click karke ☑…
Campaign me kuch patients ko message gaya hi nahi, bina failed dikhe skip kyun hua? Campaign sirf un logon ko jaata hai jinki WhatsApp consent (opt-in) darj hai. Bina consent wale ("pending" / "No consent…
Campaign me patient ke phone par kya message aur kis number se jaata hai? Patient ko chuna hua Meta-approved template jaata hai — wahi text jo wizard ke "Message" box me dikha, {{n}} ki jagah uska…
Campaign me patients chunne ke 4 tareeke kaunse hain? Step "2. Patients" me 4 button hain: "📇 Saved contacts" (WhatsApp Contacts me upload kiye log, tag ya upload ke hisaab se),…
Campaign report Excel (CSV) me kaise download kare? Campaign row par "View" → upar se jo button chahiye chuno (jaise "Failed" ya "All"), chahe to search bharo → "⬇ Download Excel…
Campaign report me Sent, Delivered, Read aur Replied ki ginti ka matlab kya hai? Report me har insaan sirf apne sabse naye haal wale button me gina jaata hai: "Sent" = Meta ne le liya par phone tak abhi nahi…
Campaign sabko bhejne se pehle apne number par test kaise kare? Alag "Test" button nahi hai. Ek chhota test campaign banao: "+ New Campaign" → wahi template → "👆 Pick patients" me apna ya…
Campaign template ke {{1}} {{2}} me kya bhare? Template chunte hi "What goes in each variable" box aata hai. Har {{n}} ke liye chuno: "Patient's first name", "Patient's full…
Campaign wizard me "Create list" button dab kyun nahi raha? "Create list (N) →" tabhi chalta hai jab chune hue logon ki ginti 0 se zyada ho. "🔎 App patients" me "👥 0 patient" aaye, "👆…
Camps & Outreach menu me nahi dikh raha ya khul nahi raha? Camps 'Growth' add-on ka hissa hai — menu me na dikhe ya 'Upgrade required' aaye to Setup → Plan & Help → Store se le sakte…
Camps ke ROI, People reached, Revenue generated ka matlab? Camps page ke upar dabbe: "Total camps", "People reached" (screened log), "Converted to patients" (+ % conv.), "Revenue…
Chalta hua WhatsApp campaign beech me kaise roke? Campaign row par Stop / Pause ka button nahi hai. Rokne ka tareeka: WhatsApp Campaigns page ki upar wali patti me owner /…
Click-to-call se patient ko clinic number se call kaise kare? Patient Connect → Calls → "VoIP" → "Click-to-Call": "Staff number (will ring first)", "Patient number (will ring second)",…
Clinic ki apni website app se kaise banaye aur live kare? Patient Connect → Leads & Outreach → Website → Clinic Website Builder (owner / admin). Chaar tab bharo: "🎯 Hero & About"…
Clinic website ka "Book Appointment" button kahan le jaata hai? Website ke upar aur neeche ka booking button hamesha aapke ORALZY online booking page par le jaata hai — patient wahin slot…
Clinic website ka link kya hai aur patients ko kaise bheje? Patient Connect → Leads & Outreach → Website → "Publish site" dabate hi upar hara box "✅ Live at /c/<aapka-clinic-code>" aata…
Clinic website par apna domain (www.myclinic.com) laga sakte hain kya? Website Builder me apna domain jodne ka koi option nahi hai. Website hamesha ORALZY ke address par chalti hai:…
Clinic website par photo kaise lagaye? Website me photo upload nahi hoti — photo ka internet link (https://… se shuru) lagta hai. Patient Connect → Leads & Outreach…
Dental camp (school / corporate) ka naya camp kaise banaye? Patient Connect → Leads & Outreach → Camps (Campaigns page "🎪 Camps" tab khula aata hai) → "+ New camp" → "Name *", Type…
Dental camp (school/village checkup) kaise manage kare? Patient Connect → Leads & Outreach → Camps → "+ New camp" se camp banao → camp card kholkar "participants" tab me har vyakti…
Diwali offer ka message AI se banwa ke saare patients ko kaise bheje? Marketing AI (Patient Connect → Campaigns → Marketing AI) naya message nahi likhta — isme 15 ready Hinglish templates hain aur…
Doctor nahi mile to field officer "Not met" kaise daale? "Not met" sirf "🛣️ Road" tab (aaj ki approve hui road) me hota hai: contact ke card par "✗" dabao → "Saved as not available —…
Doctors ko dene ke liye clinic ka brochure kaise banaye aur print kare? Patient Connect → Leads & Outreach → Field Marketing → "📄 Brochure" tab: 5 taiyaar point (CBCT, IOS scanner, B-class…
Education campaign band ya edit kaise kare? Patient Connect → Campaigns → Education → Education Campaigns → campaign par "Edit" → "Campaign active" tick hatao → "Save…
Education campaign ka Audience segment kaise chune? "Audience segment" me: All patients · Active patients (visited last 90 days) · Inactive (no visit in 180 days) · Filter by…
Education campaign ka Preview aur Run now kya karta hai? Patient Connect → Campaigns → Education → Education Campaigns → campaign par "Preview": kitne patient (Recipients), pehle 5…
Education campaign me Hindi message ya ready-made tips kaise jode? Campaign kholte waqt ("+ Create campaign" ya "Edit") Messages section me "+ EN msg" ya "+ HI msg" dabao aur text likho. Koi…
eFax se fax kaise bheje aur aaya hua fax kahan dikhe? Patient Connect → Calls → "eFax": "Sent" aur "Received" tab me fax ki list (Date, To / From, Subject, Pages, Status, File →…
Ek hi number pe maa aur bete dono patients — messages kisko jayenge, confusion kaise roke? Saare messages patient record me likhe phone pe jaate hain — dono ka same number ho to sab messages ek hi phone pe aayenge.…
Ek patient baar-baar appointment book karke aata hi nahi — no-show streak kaise handle karu? System raat 10:30 pe aise appointments auto no-show mark karta hai aur patient ka no-show count badhta hai — Insights → Clinic…
Ek patient ko campaign ka message do baar kyun gaya? Ek hi campaign me ek number ko sirf ek baar message jaata hai (apne aap hone wale retry ya server restart ke baad bhi). Do…
Ek patient ko haath se review link kaise bheje? Patient Connect → Campaigns → Reviews → "Send New Review Request" box me "Select patient…" se patient chuno → "Generate Review…
Excel list wale numbers ko WhatsApp campaign kaise bheje? Excel campaign wizard me upload nahi hoti. Pehle Patient Connect → WhatsApp → WhatsApp Contacts → "📤 Contacts upload (Excel /…
Extraction ke baad patient bola post-op care message nahi mila — kya dekhu? Pehle Setup → Settings → Auto Messages → Patient Messages (on/off) (owner / admin) me "Post-op care sequence after a treatment…
Feedback link par patient star dega to aage kya hota hai? Link par "Hi <naam>, how was your visit?" aur 5 star aate hain. 4 ya 5 star par "Thank you!" aur Google review link bhara ho…
Field contact ki "Last met" date galat hai to kaise sahi kare? Patient Connect → Leads & Outreach → Field Marketing → "Contacts" tab → contact ki row me "Last met" date box me sahi tareekh…
Field contact se kitne din me dobara milna hai (Revisit days) kaise badle? Patient Connect → Leads & Outreach → Field Marketing → "Contacts" tab → contact ki row me "Revisit [ ] days" box me naya…
Field Marketing kya hai aur bahar ghoomne wale officer ke liye kaise kaam karta hai? Patient Connect → Leads & Outreach → Field Marketing: referral doctors, chemists, compounders ki contact book aur field…
Field Marketing me "Due to meet" aur laal, narangi, hara rang kya batata hai? Har contact ka "Revisit" din hota hai (default 15). Aakhri mulaqat ko utne din ho gaye to contact "due" hai. Rang: laal =…
Field Marketing me naya field officer kaise add kare aur link kaise bheje? Patient Connect → Leads & Outreach → Field Marketing → "Officers" tab → " New officer" box me "Name *" aur "Phone (WhatsApp)"…
Field Marketing me web se naya contact add ya contact ka naam/phone edit kaise kare? Field Marketing ke "Contacts" tab me naya contact banane ya naam / phone / area badalne ka button nahi hai — row me sirf "Last…
Field Marketing se koi contact kaise hataye (Hide)? Patient Connect → Leads & Outreach → Field Marketing → "Contacts" tab → us contact ki row me "Hide" dabao. Contact list, "Due…
Field officer apne link par doctor se milne ki visit kaise save kare? Officer apna link phone par khole → "🔔 To meet" tab me "TO MEET" list (jinse milna baaki hai) aur "OK for now" list dikhti…
Field officer ka naam Roads / Officers me kyu nahi aa raha? Team → Members → Directory → Staff Directory → us staff ko kholo → "Field / Marketing staff — works outside the clinic" tick →…
Field officer ka naam ya phone number galat hai to kaise badle? Field Marketing → "Officers" tab me officer ka naam ya phone badalne ka koi button nahi hai. Sahi naam / phone ke saath "Add +…
Field officer ki location har waqt track hoti hai kya? Nahi. Officer ke link par background tracking nahi hoti. Location visit ke saath sirf tab save hoti hai jab officer "✓ Met" /…
Field officer ko aaj ki road / list kaise bheje (approve kare)? Field Marketing → "🛣️ Roads" → road kholo → log tick karo ("Tick all" bhi) → officer aur din chuno (Today, Tomorrow ya agle 6…
Field officer naya doctor ya chemist contact kaise jode? Officer ke link me "➕ Add visit" tab → pehle "📍 Show nearby from my location" dabakar dekho ki contact pehle se to nahi hai…
Field officer ne kis din kisse mulaqat ki, ye kahan dekhe? Patient Connect → Leads & Outreach → Field Marketing → "Visits" tab → "All officers" dropdown se officer chuno. Har visit me…
Field officer purani (beeti hui) visit kaise daale? Officer link → "➕ Add visit" → "🕓 Adding a past visit (I'm not there now)" tick → "When did you meet?" me Today / Yesterday /…
Galat referral reward ban gaya ya galat Redeem ho gaya to kya kare? Referral Program me reward delete, cancel ya Redeem undo karne ka koi button nahi hai. Galat pending / earned reward ho to bas…
Galti se ek patient ka bill/report doosre patient ko WhatsApp ho gaya — ab kya karu? Unsend possible nahi — turant jise galat gaya usse call karke delete request + maafi, aur jise jaana tha usse sahi bhejo. Yeh…
Google review automatic kaise mangwaye? Patient Connect → Campaigns → Reviews me "Auto-send feedback link after treatment done" ON rakho aur "Google review link"…
Google review ka reply app se de sakte hain kya? Nahi. App Google par aaye reviews na padhta hai na unka reply karta hai — reply Google Business Profile (Google Maps / Search)…
Google review link app me kahan daale? Patient Connect → Campaigns → Reviews → "Auto-send feedback link after treatment done" ON ho to neeche "Google review link"…
Kam rating wala review list se Dismiss kaise kare? Abhi Dismiss sirf mobile app se hota hai: Patient Connect → Campaigns → Reviews screen me 1-2 star wali row par laal aankh…
Kaun sa patient kahan se aaya (referral source)? Patient kahan se aaya, ye registration ke "Referred By" me likhte hain — list se referring doctor ya purana patient chuno, ya…
Kaunse ad se call aaya, call tracking number kaise lagaye? Patient Connect → Calls → "Call Tracking" → "Add Number": Label, Number, Source (google-ads / meta / justdial / website /…
Kaunse marketing source (Google, Facebook, camp) se patient aur kamai zyada aayi? Patient Connect → Leads & Outreach → Source ROI → Source Attribution (owner / admin): From–To chuno (default pichhle 90 din) →…
Kaunse WhatsApp messages automatic jate hain? Appointment confirm/reminder, bill + pay link, payment receipt, Rx, post-op sequences, birthday, recall, review request — sab…
Khud likha message ORALZY ke shared number se kyun nahi gaya? ORALZY ke shared number se apna likha text (Live Inbox reply ya chart sheet ka "Or write your own") tabhi jaata hai jab…
Lead capture form (online enquiry form) kaise banaye? Patient Connect → WhatsApp → "Lead Forms": "📋 Preset: Book Appointment" (naam, phone, email, service, date, notes — turant…
Lead delete kaise kare aur kaun kar sakta hai? Patient Connect → Leads & Outreach → Leads → row ke aakhir me laal "×" → "Delete this lead?" confirm. Sirf owner ya admin…
Lead Form bharne ke baad lead kaha aati hai? Har bhara form do jagah aata hai: (1) Patient Connect → WhatsApp → Lead Forms → us form ka "📊 Submissions" (date-time + har…
Lead Form delete kaise kare? Patient Connect → WhatsApp → Lead Forms → form card par laal "×" → 'Delete form?' par OK. Form turant hat jaata hai aur uska…
Lead Form ka link patient ko kaise bheje ya share kare? Patient Connect → WhatsApp → Lead Forms → form card par 'Public link' dikhta hai → "🔗 Copy link" dabao ("✓ Copied" aata hai)…
Lead Form kaun bana, badal ya delete kar sakta hai? Lead Form banana ("+ New Form" / "📋 Preset: Book Appointment"), "Edit", 'Live' / 'Off' karna aur "📊 Submissions" ka status…
Lead Form ko Off (band) ya dobara Live kaise kare? Patient Connect → WhatsApp → Lead Forms → form card ke upar daayen checkbox: tick = 'Live', tick hatao = 'Off'. Off karte hi…
Lead Form me naya field kaise jode ya Required banaye? Lead Forms → form card par "Edit" (naye form ke liye "+ New Form") → Fields ke saamne "+ Add Field" → 'name (key)' (chhota…
Lead Form Submissions ka status New se Contacted kaise kare? Patient Connect → WhatsApp → Lead Forms → form card par "📊 Submissions" → har entry ke upar dropdown se New / Contacted /…
Lead ka next follow-up date kaise daale, reminder aata hai kya? Lead ki row me "Edit" → "Next Follow-up" me tareekh chuno → "Update Lead". Tareekh list ke "Next F/U" column me dikhti hai.…
Lead ka stage aage kaise badhaye ya badle (→ Next, Stage ▾)? Patient Connect → Leads & Outreach → Leads → lead ki row me "→ Next" dabao (agla stage), ya "Stage ▾" dropdown se koi bhi…
Lead ki details (phone, source, assigned) edit kaise kare? Patient Connect → Leads & Outreach → Leads → lead ki row me "Edit" → form "Edit Lead" khulta hai → naam, phone, source,…
Lead ko patient me convert kaise kare (Convert → patient)? Pehle patient ko normal register karo (Patient Care → Patients → Register New Patient). Phir Patient Connect → Leads &…
Lead nahi aaya to Lost kaise mark kare aur wapas kaise laye? Patient Connect → Leads & Outreach → Leads → row me "Lost" → "Reason for losing this lead?" me wajah likho (jaise mehenga…
Lead stages new, contacted, consult_booked, cold ka matlab kya hai? Leads Pipeline ke 8 stage: new (abhi aaya), contacted (baat ho gayi), consult_booked (consultation fix), consulted…
Leads me "🔥 Coach tips" kya hai aur kab aata hai? Patient Connect → Leads & Outreach → Leads ke upar "🔥 Coach tips" card un leads ki list hai jin par abhi kaam karna chahiye —…
Leads me kisi ko naam ya phone se kaise dhoondhe, stage filter? Patient Connect → Leads & Outreach → Leads → "Search name, phone or email…" box me likho (list khud chhoti hoti hai), aur…
Leads me Total, Active, Converted, Lost aur Conv. Rate ka matlab? Leads Pipeline ke upar 5 dabbe: Total (saare leads), Active (Total me se converted, lost aur cold hata kar), Converted, Lost,…
Leads Pipeline me lead apne aap kahan se aate hain? Do jagah se lead khud banta hai: (1) online Lead Form bhara gaya to source "form" ke saath naya lead (stage new); (2) Camps me…
Leads pipeline me naye enquiry wale log kaise track kare? Patient Connect → Leads & Outreach → Leads → "+ New Lead": naam, phone, source (walk-in, google, facebook, justdial…), service…
Leads ya camp list ka Excel ya print kaise nikale? Leads Pipeline aur Camps & Outreach dono me Excel / CSV download ya Print button nahi hai. Source-wise patient aur kamai ka…
Marketing AI campaign ko Run now ya Cancel kaise kare? Marketing AI → "📣 Campaigns" tab → row ke Actions: 🔄 ("Run now") abhi segment check karke naye messages "📬 Approval Inbox"…
Marketing AI ke segment birthday_today, recall_overdue ka matlab kya hai? Marketing AI → New Campaign ke Segment: birthday_today = aaj janamdin; recall_overdue = aakhri appointment booking 180 din se…
Marketing AI kya karta hai, kya ye naya message likhta hai? Patient Connect → Campaigns → Marketing AI ("Veeransh Marketing AI") naya text ya image nahi banata. Isme 15 ready templates…
Marketing AI me drip ya recurring campaign kyu save nahi hota? Marketing AI → New Campaign ke Kind me "Recurring" aur "Drip sequence" dikhte hain, par abhi save karne par error aata hai —…
Marketing AI me naya campaign kaise banaye? Patient Connect → Campaigns → Marketing AI → "New Campaign": Name, Description, Segment (jaise birthday_today, recall_overdue)…
Marketing AI me templates kaise laaye aur band kare? Patient Connect → Campaigns → Marketing AI → "📝 Templates": list khaali ho to upar "Seed templates" → confirm. Har template…
Marketing campaign SMS ya Email se kyu nahi bhej sakte? Marketing Engine → "+ New Campaign" me Channel ke "SMS — blocked (DLT)" aur "Email — not built yet" option band hain.…
Marketing Engine campaign patients ko WhatsApp par kaise bheje? Marketing Engine → "Campaigns" tab → draft row par "Make WhatsApp list" → pehle confirm OK → dusre sawal par OK sirf tab jab…
Marketing Engine ka campaign edit ya delete kaise kare? Marketing Engine → Campaigns tab par edit ya delete ka koi button nahi hai. Galat filter ho to "+ New Campaign" se naya bana…
Marketing Engine kya hai aur kahan milega? Patient Connect → Campaigns → Marketing Engine. Upar 4 tile: Campaigns, Avg Rating, NPS Score, Total Feedback. Tabs:…
Marketing Engine me "marked sent, not delivered" status ka matlab kya hai? Marketing Engine → Campaigns tab ka Status: "draft" = bana hai, kuch nahi gaya; "list made — send from WhatsApp" = WhatsApp…
Marketing Engine me naya campaign (segment) kaise banaye? Patient Connect → Campaigns → Marketing Engine → "+ New Campaign": "Campaign Name *", Channel = WhatsApp, Message (apne note…
Marketing Engine me NPS Score aur Avg Rating kaise nikalta hai? Patient Connect → Campaigns → Marketing Engine ke upar tiles: "Avg Rating" = sab feedback ki star ka average (/5); "NPS Score"…
Marketing Hub kahan gaya, uske cards ab kahan milenge? Purana "Marketing & Engagement" card page (Marketing Hub) ab menu me alag button nahi hai — purane link se khule to bhi har…
Menu me Leads Pipeline nahi dikh raha, kya kare? Leads Pipeline ORALZY ki beta list me hai — Patient Connect → Leads & Outreach → Leads na dikhe to aapki clinic ke liye abhi…
Message gaya ya nahi, kya text gaya — Sent Log kahan hai? Patient Connect → WhatsApp kholte hi "📋 Sent Log — what went to whom" khulta hai (Hinglish screen par "kisko kya gaya"). Isme…
Missed Patients ke Prospect wale enquiry log ko aage kaise badhaye? Prospect me Leads Pipeline ki enquiry aati hai (stage new / contacted / consult_booked, chuni window me bani). Ye patient…
Naya lead (enquiry) Leads Pipeline me kaise add kare? Patient Connect → Leads & Outreach → Leads → "+ New Lead": "Name *" (zaroori), Phone, Email, Source, "Service Interest",…
Naya Recare campaign (AI Auto Campaign) kaise banaye? Patient Care → Follow-ups → Recare Campaigns (owner / admin) → "New Campaign" → "Campaign Name", "Months since last visit"…
Offer ya promotional SMS patients ko kyun nahi jaata? SMS par promotional / marketing message band hai — ORALZY ke DLT registration par promotional SMS ki anumati nahi, isliye app…
Patient bola 'maine WhatsApp pe reply kiya tha' par staff ne dekha hi nahi — kaise sudhaare? Patient ke saare WhatsApp jawab Live Inbox me aate hain — chat upar aati hai aur "N new" badhta hai. Miss tab hota hai jab koi…
Patient bola 'mere saare records email kar do' — ORALZY se kaise du? Sabse aasan: Patient Portal ka secure link WhatsApp pe bhejo (reports + history sab dikhta hai). Email hi chahiye to Document…
Patient bola 'paisa de diya phir bhi payment reminder aa raha hai' — kaise roku? Reminder outstanding balance pe chalta hai — 99% cases me payment RECEIVE hua par ENTRY nahi hui. Bill kholo, payment record…
Patient bola appointment reminder nahi mila, sach kaise verify karu? Pehle dekho reminder gaya tha ya nahi: Patient Connect → WhatsApp → "📋 Sent Log" me patient ka naam / number search karo…
Patient bola review link khul nahi raha / 'expired' dikha raha — kya karu? "Link unavailable / This link is not valid or has expired." tab aata hai jab link adhura copy hua ya galat hai — link time se…
Patient clinic aaya tha phir bhi raat ko no-show/Cancelled mark ho gaya — kaise sudharu? Raat 10:30 ka detector din ke ant tak "Scheduled" pade appointments ko no-show (Cancelled) mark kar deta hai. Ye flag app me…
Patient feedback form patient ko kaise milta hai? Treatment done / case sheet complete par feedback form khud ban jaata hai aur "Patient feedback form" card khul jaata hai — QR…
Patient ka mobile number badal gaya — messages purane number pe ja rahe the Patient chart → Edit me naya number daalo — recall/birthday/post-op jaise auto-messages turant naye number pe jaane lagenge.…
Patient ka WhatsApp reply kahan dikhega aur wahi se reply kaise kare? Patient Connect → WhatsApp → WhatsApp Team Inbox (WhatsApp hub ka "Live Inbox" tab) — patient ki chat par click karo, neeche…
Patient ko jaldi appointment chahiye par calendar full hai — kaise manage karu? Patient ko Today → Calendar → Online Bookings → Wait List me "Add Patient to Wait List" se daalo — reason, preferred date /…
Patient ko Lead Form kholne aur bharne par kya dikhta hai? Link kholte hi bina login ka page: upar clinic ka naam, form ka Title (na ho to Form name), Description, phir har field…
Patient ko normal text reply fail ho raha — 24-hour window / template wala chakkar kya hai? Meta ka niyam: patient ke aakhri message ke 24 ghante baad apna likha (free) text nahi jaata — sirf approved template. Live…
Patient ko referral code ya link milta hai kya? Nahi. Referral Program me koi referral code, coupon ya share link nahi banta. Naya patient aaye to registration ke "Referred…
Patient ko SMS bheja par deliver nahi hua — DLT ka kya chakkar hai? India me patient ko SMS sirf DLT par approved template se jaata hai. Reminder, bill, OTP jaise service SMS ORALZY ke DLT…
Patient LTV ke Dormant ya VIP patients ko message kaise bheje? Patient LTV page se seedha message nahi jaata — yahan sirf list aur naam / phone / UHID dikhte hain. Message ke liye Patient…
Patient Messages me Marketing campaigns wala switch kya karta hai? Setup → Settings → Auto Messages → Patient Messages (on/off) me "Marketing campaigns — allow promotional WhatsApp (goes only…
Patient naraz — 'baar-baar review mat maango' — auto review request kaise control kare? Ek patient ko 7 din me ek hi automatic feedback link jaata hai. Phir bhi kam karna ho to Patient Connect → Campaigns → Reviews…
Patient ne galti se STOP bhej diya — ab campaigns me uska message skip ho raha Patient ka poora reply sirf STOP / unsubscribe / cancel / opt out / band karo / रोको ho to wo number opted-out ho jaata hai —…
Patient ne Google pe 1-star review daal diya — ab kya karu? Google pe publicly shant, professional reply do (bina clinical detail ke), patient ko personally call karke masla suljhao, aur…
Patient ne WhatsApp par kya bheja — Received Log kahan hai? Patients ka bheja hua har WhatsApp message: Patient Connect → WhatsApp → "📥 Received Log" tab (Sent Log ke bagal me). Sabse…
Patient ne WhatsApp pe likha 'kal nahi aa paunga' — appointment aur khali slot ka kya karu? Calendar me appointment Cancel karo (5+ akshar ka reason) — patient ko cancel ka message apne aap jaata hai. Web (V4) calendar…
Patient pichhle mahine hi aaya tha, phir bhi 'wapas aao' recall chala gaya — kyu? Recall cron sirf COMPLETED appointments ('PT Out'/'Engage' status) ko visit maanta hai. Reception ne appointment ka status…
Patient Requests kya hai, patient ka WhatsApp button tap kahan dikhega? Patient jab clinic ke WhatsApp message ke reply button par tap kare ("Appointment chahiye", "Dard ho raha hai", "Pay karna…
Patient WhatsApp pe hi gussa nikaal raha hai — chat pe kaise handle karu? Gusse wali chat ko turant acknowledge karo, bahas chat pe mat karo — call pe le jao. Thread Live Inbox me open rakho jab tak…
Patients 5-star de rahe par Google pe reviews badh nahi rahe — kya missing hai? 90% cases me Google review URL configure hi nahi hai — bina link ke 5★ patient redirect ho hi nahi sakta. Reviews page pe apna…
Patients ko har hafte oral hygiene tips automatic WhatsApp pe kaise set kare? Patient Connect → Campaigns → Education → Education Campaigns → "+ Create campaign": Campaign name *, Frequency (Weekly /…
Pehle bani list ya Marketing Engine wali list se campaign kaise bheje? Step 2 me "📁 Old list" chuno, "— choose a list —" me list chuno (naam · log · tareekh) → "Use this list →". Yahan pichhle…
Preview Recipients me patient count kam kyu aata hai? Marketing Engine → "+ New Campaign" → "Preview Recipients" sirf unhe ginta hai jinke paas phone number hai aur jo STOP / DND /…
Purana patient naya patient laye to reward dene wali referral scheme kaise chalu kare? Patient Connect → Campaigns → Referral Program me 4 tab hain: 📊 Overview, ⚙️ Settings, 🏆 Leaderboard, 📋 All Rewards. Naya…
Purani field visits ki list ek saath import kaise kare? Patient Connect → Leads & Outreach → Field Marketing → "Contacts" tab → "📥 Import past visits" → har line me ek visit: "Name,…
Raat ko campaign launch kiya to message kab jaayega? Raat 9 baje se subah 9 baje (India time) ke beech koi campaign message nahi jaata. Raat me launch kiya ya bhejte-bhejte 9 baj…
Recall message pe patient naraz — 'mujhe koi message mat bhejo' — DND kaise lagau? Patient chart → ✎ Edit patient details → "SMS DND" → "On (no SMS)" → "Save changes" — us number par WhatsApp, SMS aur RCS sab…
Recare campaign edit ya delete kaise kare? Patient Care → Follow-ups → Recare Campaigns → card ke upar pencil (Edit) → "Edit Campaign" form me badlo → "Save Campaign".…
Recare campaign ek hi patient ko baar baar message kyun bhej raha hai? Campaign yaad nahi rakhta ki kisko pehle bheja tha — har chune hue "Run Days" wale din (aur har "Run Now" par) poori audience…
Recare campaign ka "AI personalize" message me kya badalta hai? Message aapke "Message Template" se banta hai: {{name}} → patient ka naam, {{lastVisit}} → aakhri visit ki date,…
Recare campaign ka "Run Now" dabane se kya hota hai? "Run Now" usi waqt campaign ki poori audience (jo "Preview" me dikhti hai) ko asli WhatsApp bhej deta hai. Confirm aata hai:…
Recare campaign ka message kin patients ko jaata hai? Un patients ko jinka phone number hai, jinhone messages band nahi kiye (SMS DND / STOP / opt-out), aur jinki "last visit"…
Recare campaign ko on ya band (pause) kaise kare? Web: Patient Care → Follow-ups → Recare Campaigns → campaign card ke upar Power (⏻) icon dabao — "● ENABLED" ↔ "○ DISABLED".…
Recare campaign me Channel "SMS" ya "Both" chunne par kya hota hai? Abhi "SMS" chunne par campaign koi message nahi bhejta, par fir bhi har patient ko "Sent" me gin leta hai — isliye SMS mat…
Receptionist ko Recare Campaigns khaali kyun dikhte hain? Recare (AI Auto Campaigns) sirf owner / admin ke liye hai. Receptionist / doctor login par web page "No recare campaigns yet.…
Referral doctors ki list road-wise (gali-wise) kaise banaye? Patient Connect → Leads & Outreach → Field Marketing → "🛣️ Roads" tab → pehle "Hospital location" (📍 ya Google Maps link…
Referral Leaderboard me kaun aata hai aur numbers kya batate hain? Patient Connect → Campaigns → Referral Program → "🏆 Leaderboard": sabse zyada reward kamane wale top 20 patient. Columns: # ·…
Referral Program me pending, earned, redeemed, expired ka matlab kya hai? pending = naya patient refer hokar register hua, reward entry bani hai par abhi dene layak nahi. earned = us patient ki…
Referral Program me reward entry kaise banti hai? Naya patient register karte waqt "Referred By" me purane patient ka naam / phone type karo aur list me "👤 Patients" ke neeche…
Referral reward 'pending' se 'earned' kab hota hai? Jab refer kiye gaye naye patient ki koi treatment "Mark Done" hoti hai aur us treatment ki apni rakam ₹1,000 ya usse zyada ho,…
Referral reward ka cash ya UPI payout kaise de? App me referral reward ka cash / UPI payout nahi hai. Referral Program ka reward sirf referrer ke apne bill par discount ban…
Review link kholne par patient ko kya dikhta hai? Patient ke phone par clinic ka naam aur 5 star aate hain. 4 ya 5 star dabaye to "Thank you!" aur Google link set ho to…
Review link pe patient ne 2-star diya — mujhe kahan dikhega, patient kaise handle karu? 1-3 star rating Google par nahi jaati — Patient Connect → Campaigns → Reviews ki list me aati hai (filter "1-2" / "3"),…
Reviews & Feedback page par kya kya dikhta hai? Patient Connect → Campaigns → Reviews: upar "Reviews & Feedback" me pichhle 90 din ke sent · responded (%) · avg ★. Neeche…
Reviews page par 'sent' likha hai par patient ko message mila kyun nahi? Reviews page ka "Sent" number har bane hue review link ko ginta hai — chahe message sach me gaya ho ya nahi. "Generate Review…
Sirf RGHS, female ya kisi city ke patients ko campaign kaise bheje? Wizard ke step 2 me "🔎 App patients" chuno: "Scheme" aur "Tag" chips par click karo, "All cities" me city, gender me "All /…
Staff app se daali field visit Field Marketing me aati hai kya? Haan. Jo staff Staff Directory me "Field / Marketing staff" tick hai, wo Staff app (ESS) se visit daale aur party / jagah ka…
Tele-consult ka video link patient se khul nahi raha — kya karwau? Link browser me khulta hai (meet.jit.si room) — koi app install nahi chahiye. Patient ko Chrome me khol ke camera/mic Allow…
Treatment done par consent ke saath feedback form bhi kyun chhapta hai? Ye "Patient Feedback Form" (A4, Hindi+English tick grid + QR) hai — consent print ke saath aakhri page par khud aata hai. Band…
Waitlist patient ko 'slot khula' message gaya — uska jawab kaise track karu? Promote hote hi entry ka status 'notified' ho jaata hai aur patient ka YES Live Inbox me aayega. YES aaye to Calendar me…
WhatsApp apne clinic ke number se kaise chalu kare? Setup → Integrations → Connect WhatsApp (Meta) (sirf owner/admin): pehle "Want to connect your own WhatsApp number?" card se…
WhatsApp Business app bhi chale aur ORALZY bhi, number kaise jode? Request approve hone ke baad Setup → Integrations → Connect WhatsApp (Meta) me "Where is your number running right now?" ke…
WhatsApp campaign bana ke sab patients ko message kaise bheje? Patient Connect → WhatsApp → WhatsApp Campaigns → "+ New Campaign": "Campaign name" likho, "Template (Meta-approved only)"…
WhatsApp campaign bhejne me paisa kahan se aur kitna katta hai? Campaign ka har bheja gaya message (jise Meta ne accept kiya) clinic ke WhatsApp Balance se katta hai — template ki category…
WhatsApp campaign edit ya delete kaise kare? Campaign ko edit ya delete karne ka koi button nahi hai — bana hua campaign (draft bhi) list me rehta hai. Template, list ya…
WhatsApp campaign me photo, poster ya PDF kaise bheje? Abhi campaign sirf template ka text bhejta hai — photo, poster ya PDF campaign ke saath nahi jaata. ORALZY me template banate…
WhatsApp campaign schedule kaise kare (baad ki tareekh / time par)? Patient Connect → WhatsApp → WhatsApp Campaigns → "+ New Campaign" → aakhri step "3. Send" par "🕒 Schedule" chuno, Date +…
WhatsApp Contact book me Excel / CSV contacts kaise upload kare? Patient Connect → WhatsApp → WhatsApp Contacts → "📇 Contact book" card → "📤 Contacts upload (Excel / CSV)" → sample ("⬇…
WhatsApp message single tick pe atka hai, delivered kyu nahi ho raha? Patient Connect → WhatsApp → "📋 Sent Log" me us message ka Status dekho: "Sent" (single tick jaisa) = Meta ne message le liya…
WhatsApp par "Ye automatic (bot) jawab hai" line kyun aati hai? Har bot / auto-reply jawab ke neeche ORALZY ye line jodta hai: "— 🤖 Ye automatic (bot) jawab hai. Ilaaj, dawai ya emergency…
WhatsApp Patient App (Built-in commands) kya hai? Patient ko alag app nahi chahiye: wo clinic ke WhatsApp number par BOOK, NEXT, BILL, PAY, RX, REPORT, CANCEL jaise shabd bheje…
WhatsApp sabko ja raha par EK patient ko nahi pahunch raha — kya check karu? Ek hi patient ko na pahunche to check karo: (1) patient file me number sahi hai aur usi par WhatsApp chalta hai; (2) WhatsApp…
WhatsApp template banakar Meta ko kaise bheje aur status kaise dekhe? Patient Connect → WhatsApp → WhatsApp Templates → "+ New template" → Name, Category, Language aur Message likho; badalne wali…