Pehle CHECK karo (patient ke saamne hi kar sakte ho):
- Patient chart → sidebar Outstanding aur Visits ke "Bills" / "Payments Received" — due kitna dikh raha hai, payment darj hai ya nahi?
- Patient se pucho kaise diya tha — cash kis staff ko? UPI kis number par? Online link se?
- UPI/gateway payment ho to transaction ID / screenshot lo.
Fix:
- Payment sach me aayi thi par entry nahi hui: "Bill / Collect" → "Collect payment" me wo bill tick karke darj karo (mode sahi, UPI ho to UTR; purani date ke liye Back-dated Entry ka niyam). Balance 0 hote hi us bill ka payment reminder apne aap ruk jaata hai.
- Paisa darj hai par "waiting to be applied" dikh raha hai: sidebar ka "Apply to bill" dabao.
- Payment ka record hi nahi mil raha (cash kisi ne rakh liya?): ye reconciliation / fraud check ka mamla hai — Day End cash aur staff se milan karo.
- Patient galat yaad kar raha hai: sidebar "Ledger" → "🖨 Print Statement" karke saaf-saaf dikhao.
Jaan lo:
- Patient DND ho ya STOP bheja ho to reminder waise hi skip hota hai — par asli ilaaj entry theek karna hi hai.
Prevention:
- Rule banao: paisa haath me aate hi entry, baad me nahi.