Pehle CHECK karo (patient ke saamne hi kar sakte ho):
- Patient chart → Billing — bill pe due amount kitna dikh raha hai?
- Patient se pucho kaise diya tha — cash kis staff ko? UPI kis number pe? Online link se?
- UPI/gateway payment ho to transaction ID/screenshot lo.
Fix:
- Payment sach me aayi thi par entry nahi hui: bill me payment record karo (mode + date sahi daalo; purani date ke liye back-dated entry ka niyam apne clinic ka follow karo). Balance 0 hote hi payment reminder sequence us bill ke liye apne aap ruk jaati hai.
- Payment ka record hi nahi mil raha (cash kisi ne rakh liya?): yeh ab reconciliation/fraud check ka mamla hai — Day End cash aur staff se milan karo.
- Patient galat yaad kar raha hai: Patient Ledger print/WhatsApp karke saaf-saaf dikhao — transparency se gussa khatam hota hai.
Jaan lo:
- Patient DND ho ya STOP bheja ho to dunning waise hi skip karta hai (timeline me 'skipped: dnd' likha aata hai) — par asli ilaaj entry theek karna hi hai.
Prevention:
- Rule banao: paisa haath me aate hi entry, baad me nahi. Idempotency system double-entry se bachata hai, par missing entry se nahi.