ORALZY official Meta WhatsApp Cloud API use karta hai, isliye Meta ke rules lagte hain:
- Patient jab bhi message bhejta hai, 24 ghante ki 'customer service window' khulti hai — is dauran aap kuch bhi free-text bhej sakte ho.
- 24 ghante baad window band — sirf Meta se APPROVED templates hi ja sakte hain (isi liye appointment reminder jaise messages template hote hain).
CHECK karo:
- Live Inbox me patient ka aakhri INBOUND message kab aaya tha? 24 ghante+ purana hai aur aapka free-text 'failed' dikh raha hai to yahi wajah hai (failed status ke saath Meta ka error message store hota hai).
Fix:
- Practice → Marketing → WhatsApp → Templates se koi approved template bhejo (utility/appointment category) — woh window ke bahar bhi jaata hai.
- Ya patient ko call karke bolo ek chhota reply bhej de — reply aate hi 24h window dobara khul jayegi, phir normal chat karo.
Prevention:
- Lambi baat-cheet usi din nipta lo jab patient ne message kiya ho.
- Common follow-ups (payment link, directions, post-op) ke templates pehle se approve karwa ke rakho.