Kaise chalta hai: patient jab bhi message bhejta ya button dabata hai, 24 ghante ki window khulti hai — us dauran Live Inbox se kuch bhi likh sakte ho. Window band ho to sirf Meta-approved template. Ye clinic ke apne number aur ORALZY shared number dono par lagta hai.
CHECK
chat me patient ka aakhri message kab aaya tha? 24 ghante se purana hai aur aapka reply "failed" hai to yahi wajah hai; wajah Sent Log me bhi dikhti hai.
Fix (Live Inbox me template ka button nahi hai):
- Clinic ka apna number: mobile app → WhatsApp Templates → approved template → "Send" (number + variables), ya kai logon ko WhatsApp Campaigns.
- ORALZY shared number: patient file → "💬 WhatsApp" → "Send in one tap" / "Send documents (PDF)" — ye approved template se jaate hain (mobile "Send" aur campaign shared number par nahi chalte).
- Ya patient ko call karke ek chhota reply bhejne ko kaho — reply aate hi window khul jaayegi, phir inbox se chat karo.
Kaunsa number hai: WhatsApp hub ki upar patti → "Full check" → "Number:".
Prevention: lambi baat usi din nipta lo; common follow-ups ke templates pehle se approve karwa ke rakho.