Diagnosis order (sabse common pehle):
- NUMBER: Patient chart me phone dekho — 10 digit sahi? Usi number pe WhatsApp chalta hai? (Kai patients ka WA doosre number pe hota hai.) Apne phone se us number ki WA profile khol ke verify karo.
- OPT-OUT: Practice → Marketing → WhatsApp → Contacts — patient ka number search karo, opt-in status dekho. 'Opted Out' matlab patient ne kabhi STOP/unsubscribe/band karo bheja tha — campaigns usse skip karte hain.
- DND FLAG: Patient chart → Edit → SMS DND — On hoga to reminders/recall/birthday jaise auto-messages system khud skip karta hai.
- DELIVERY STATUS: WhatsApp → Live Inbox me us patient ki conversation kholo — outbound message ke saath status dikhta hai (sent/delivered/read/failed). 'failed' ho to Meta ka error aaya hai (galat number, non-WA number, template issue).
Fix:
- Number galat → Patient chart me phone edit karo (aage se saare crons naye number pe jayenge).
- Opted-out galti se hua → niche wali 'STOP galti se' scenario dekho.
- DND anjaane me on → Edit me off karo (patient ki permission se).
Prevention: registration ke waqt WhatsApp-wala number hi lo, aur Aadhaar/form se number verify karo.