Turant karo:
- Patient chart kholo → Edit → 'SMS DND' → On (no SMS) → Save. Bas — system ke saare automated crons (recall automation, birthday wish, appointment reminder, post-op sequence, dunning/payment reminder) is flag ko respect karte hain aur patient ko skip kar dete hain.
- Patient notes me likho: 'DND requested on <date> — recall message pe naraz'. DPDP ke hisaab se yeh proof kaam aata hai.
- Patient ko politely batao: 'aapko ab koi automatic message nahi aayega; zaroori baat ho to hum call karenge.'
Edge cases:
- DND sirf AUTO-messages rokta hai — staff Live Inbox se manually message ab bhi bhej sakta hai; team ko batao is patient ko manual bhi na bheje.
- Recare/recall campaigns me 'exclude DND' default on hota hai — alag se kuch nahi karna.
- Patient sirf marketing se pareshan hai par appointment reminder chahta hai? Filhaal flag ek hi hai — ya sab auto on ya sab off. Aise patient ko batao reminder bhi band hoga, phir wo decide kare.
Prevention:
- Recall message tone soft rakho; naye patients ko register karte waqt hi puchh lo message preference.