Patient ka reply ya button tap 24 ghante ki window kholta hai — isliye patient templates me reply buttons hote hain ("Aa raha hoon", "Receipt chahiye" jaise; tap Patient Requests me row bhi banata hai). Chart ke "💬 WhatsApp" sheet ke "Send in one tap" formats aur PDF shared number par approved template ke saath jaate hain; jis format ka template approved nahi, wo ruk jaata hai — wajah Sent Log me dikhti hai. Template ki approval ORALZY ki taraf se hoti hai (support se poocho). Live Inbox se template bhejne ka button nahi hai — window ke andar hi wahan se chat karo. Shared number par aapke text ke upar clinic ka naam apne aap lag jaata hai.
Khud likha message ORALZY ke shared number se kyun nahi gaya?
ORALZY ke shared number se apna likha text (Live Inbox reply ya chart sheet ka "Or write your own") tabhi jaata hai jab patient ne pichhle 24 ghante me clinic ko WhatsApp kiya ho ya button dabaya ho; warna "No active patient session on the shared number…" aata hai. Window ke bahar sirf Meta-approved template jaata hai. Clinic ke apne number par bhi Meta ka yahi 24 ghante wala niyam lagta hai.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Patient Care → Patients → Patient List · Patient chart → 💬 WhatsApp