ORALZY
FAQ

Patient bola 'maine WhatsApp pe reply kiya tha' par staff ne dekha hi nahi — kaise sudhaare?

Patient ke saare WhatsApp jawab Live Inbox me aate hain — chat upar aati hai aur "N new" badhta hai. Miss tab hota hai jab koi roz inbox nahi dekhta, ya chat "Snoozed" thi: snoozed chat par naya message aaye to wo Snoozed hi rehti hai aur default "Open" list me nahi dikhti. Roz "All" / "Snoozed" bhi dekho aur ek staff ko inbox ki zimmedari do.

Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Mobile: Patient Connect → WhatsApp → WhatsApp Team Inbox

CHECK karo:

  1. Patient Connect → WhatsApp → WhatsApp Team Inbox — dropdown default "Open" hai; "All" chuno aur patient ka naam / number search karo. Closed chat naya message aate hi khud Open ho jaati hai, Snoozed nahi.
  2. Kisi staff ne chat khol li thi to "new" badge sabke liye hat gaya — unread ka matlab "kisi ne nahi khola", "kisi ne jawab diya" nahi.
  3. Chat me patient ka message time ke saath dikhega — patient sahi tha to maano aur sorry bolo.

Fix / aadat:

  1. Ek receptionist ko inbox owner banao — din me 3 fixed time (subah, lunch, shaam) Open chats khatam karna uska kaam.
  2. Snooze kam use karo — jis chat ka jawab baaki ho use Open rakho; baat khatam ho tab Close.
  3. Volume zyada ho to Auto-Reply ke built-in commands (BOOK / BILL / RX …) aur AI Front Desk se aam sawal khud nipat jaate hain.

Prevention: patient ko turant chhota reply bhej do ('ji, 5 min me batate hain').

Quick steps

  1. WhatsApp Team Inbox kholo, dropdown "All" chuno
  2. Patient ki chat dhundh kar missed message confirm karo, sorry bolo
  3. Ek staff ko inbox owner banao — din me 3 baar Open chats zero
  4. Jawab baaki ho to chat Snooze mat karo, Open rakho

inboxreplymissedunreadconversationfilteropenwhatsappstaffroutine

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