Workflow:
- Live Inbox me patient ka message dekh ke usse chhota reply karo ('koi baat nahi, naya time bata dete hain').
- Calendar me appointment kholo → Cancel karo. Yeh zaroori hai — appointment 'Scheduled' pada rehne doge to raat 10:30 pe no-show detector usse no-show mark kar dega aur patient ka record kharab hoga bina galti ke.
- Cancel hote hi prompt aata hai: 'Promote next waitlist patient for this slot?' — Yes karoge to system waitlist me se best match (treatment match, sabse purani preferred date pehle) chunta hai aur usse WhatsApp bhejta hai: slot khula hai, Reply YES.
- Cancel hue patient ko re-book offer karo — wahin inbox se naya slot suggest karo.
Jaan lo:
- WA Patient App on ho to patient khud 'CANCEL' keyword bhej ke bhi cancel kar sakta hai — wo bhi isi flow me girta hai.
- Waitlist patient ka YES Live Inbox me hi aayega — us par appointment book karo.
Prevention:
- Cancel-message wale patients ko turant naya slot dena no-show me convert hone se bachata hai — 'Smart Cancellation Recovery' settings me yeh flow configure hota hai.