Patient ko jaldi appointment chahiye par calendar full hai — kaise manage karu?

'Slot nahi hai, baad me phone karna' bolne se patient doosre clinic chala jaata hai. Wait List usko queue me pakad ke rakhta hai.

Kaise karo:

1. Practice → Marketing → Online Bookings → 'Wait List' tab kholo.
2. 'Add Patient to Wait List': patient select karo, reason/treatment likho (e.g. 'severe pain — RCT'), preferred date + preferred time, notes.
3. Patient ko batao: 'jaise hi slot khulta hai, aapko WhatsApp aa jayega.'

Slot khulne par kya hota hai:

• Calendar me koi appointment cancel karte hi prompt aata hai — waitlist promote? Yes karo to system best match chunta hai (treatment matching pehle, phir sabse purani preferred date / sabse pehle add hua) aur usse WA bhejta hai: 'A slot just opened... Reply YES to book or call us.'
• Entry ka status waiting → notified ho jaata hai; YES aane par book karo aur status 'booked' karo.

Tips:

• Urgent/pain cases ko reason me clearly likho — treatment match se wahi pehle promote honge.
• Wait List regularly saaf karo — book/cancel ho chuke patients ko update karo warna galat log promote honge.
• Emergency triage alag cheez hai — asli emergency ko waitlist me mat daalo, adjust karke dekho.