Kya hua:
- Raat 10:30 ka detector un appointments ko pakadta hai jo din khatam hone par bhi 'Scheduled' pade hain — unhe Cancelled + no-show mark karke patient ka no-show count badha deta hai.
- Patient asal me aaya tha — bas Calendar me kisi ne status aage nahi badhaya.
Abhi kya ho sakta hai:
- App me no-show flag hatane ka koi raasta nahi hai — Calendar (V4) par Cancelled appointment par status actions nahi aate, aur Book & List se status badalne par bhi no-show flag aur count wahi rehte hain. Patient ki file me note likho ki wo aaya tha, aur zarurat ho to support ko batao.
- Us din ki treatment/billing entries check karo — wo sahi bani hain na.
Kyu zaroori hai:
- Galat no-show patient ka No-Show Risk score kharab karta hai, aur wo Missed Patients ki No Show list me dikhta rahega.
Prevention:
- Reception ka rule: patient aaya → status Engage; nikla → PT Out. Din band karne se pehle board par koi 'Scheduled' na bache.
- Roz shaam ek nazar Calendar par — aaj ka koi appointment Scheduled pada hai kya?