Patient bola 'appointment reminder nahi mila' — sach kaise verify karu?

Reminder system ka sach:

• Cron roz subah 9 AM chalta hai aur KAL (agle din) ke appointments ko WhatsApp reminder bhejta hai.
• Skip hota hai agar: appointment Cancelled hai, phone khali hai (walk-in), patient pe SMS DND hai, ya patient deceased mark hai.
• Edge: aaj ke liye aaj hi book hua appointment ka reminder kabhi banta hi nahi — 9 AM wala cycle nikal chuka hota hai.

Verify (patient ke saamne):

1. Patient chart → sidebar '💬 Recent messages' card — aakhri bheje messages status ke saath dikhte hain. Reminder wahan hai + delivered tha → patient ne dekha nahi, aap saaf keh sakte ho message gaya tha.
2. Wahan nahi hai → kab book hua tha dekho (same-day?), phone field, DND flag check karo.
3. Appointment me number galat/purana tha? (Appointment me phone booking ke waqt copy hota hai.)

Fix:

• Jo wajah mile use theek karo (DND, number, booking practice).
• High-value appointments ke liye reception subah manually confirm call kare — reminder ke bharose surgery ka slot mat chhodo.

Prevention: booking hamesha ek din pehle tak karne ki koshish, same-day bookings pe reception khud confirm kare.