ORALZY
FAQ

Patient bola review link khul nahi raha / 'expired' dikha raha — kya karu?

Review link ek unique token URL hota hai (/review/xxxx) — adhura copy hua ya bahut purana ho to 'not valid or expired' aata hai. Patient chart se naya review request bhejo; 24 ghante ke andar dobara bhejne par wahi purana link hi resend hota hai.

Where in ORALZY: Practice → Marketing → Reviews

CHECK karo:

Fix:

  1. Patient chart se naya review request bhejo (Reviews module ka send). Dhyan: same patient ko 24 ghante ke andar dobara bhejoge to system naya token nahi banata — wahi pehle wala link resend hota hai (alreadySent).
  2. Naya link WhatsApp pe bhejo aur patient ko bolo message me diye link par hi tap kare, khud type na kare.
  3. Phir bhi na khule to patient ke phone ka issue ho sakta hai (browser update, data off) — call pe feedback le lo aur Reviews me manually note karo.

Prevention:

Quick steps

  1. Patient se exact error puchho (invalid/expired vs page load hi nahi)
  2. Patient ka net aur browser check karwao
  3. Patient chart se review request dobara bhejo
  4. 24h dedup yaad rakho — usi link ka resend hoga
  5. Na khule to call pe feedback lo aur note karo

reviewlinktokenexpiredinvalidwhatsappurlfeedbackresend