ORALZY me ticks Meta ke status webhook se aate hain: sent (single) → delivered (double) → read. Live Inbox me har outbound message ke saath status text dikhta hai.
CHECK karo:
- Sirf is patient ka atka hai ya sabka? Sabka atka ho to WhatsApp setup issue hai (alag KB) — ek patient ka ho to patient-side problem hai.
- Kitni der se atka? Phone off/net band ho to delivered hone me ghante lag sakte hain — yeh normal hai.
- Bahut dino se har message single tick? Iska sabse common matlab: patient ne clinic ka number block kar diya hai. Block detect karne ka koi API nahi hota — pattern se hi pata chalta hai (kabhi delivered nahi hota, profile photo nahi dikhti).
Fix:
- 24 ghante intezar karo — phir bhi single tick ho to patient ko normal phone call karo.
- Block hua lagta hai to naraz hone ki wajah pucho — aksar zyada marketing messages se hota hai. Patient chahe to SMS DND on karke sirf zaroori baat call pe karo.
Prevention:
- Marketing blasts kam aur relevant rakho — block hone ka sabse bada reason yahi hai.
- Important cheezein (appointment time change) delivered na dikhe to call bhi kar do.