System: switch chalu ho aur treatment Mark Done ho tab us treatment type ke post-op messages queue hote hain; har 15 minute me due messages jaate hain. Treatment type par apne messages Setup → Settings → Clinical → Treatment Types → "📱 Post-Op WhatsApp Sequence" me set kar sakte ho; set na hon to default messages jaate hain. Patient par SMS DND ya deceased ho, ya phone na ho, to queue nahi banta. Switch baad me chalu kiya to pehle done ho chuke treatments ke liye messages nahi bante. Messages me FAILED / BLOCKED row ho to laal wajah padho (balance, opt-out, emergency stop…).
Extraction ke baad patient bola post-op care message nahi mila — kya dekhu?
Pehle Setup → Settings → Auto Messages → Patient Messages (on/off) (owner / admin) me "Post-op care sequence after a treatment is marked done" chalu hai ya nahi dekho — shuru me band hota hai, aur band rehte Mark Done hue treatment ka post-op queue banta hi nahi. Phir patient chart → Sections → ⋯ More → "Messages" me post-op message aur uska status dekho. DND / deceased patient skip hota hai. Turant zaroorat ho to instructions print / WhatsApp kar do.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → Sections → ⋯ More → Messages · Setup → Settings → Auto Messages → Patient Messages (on/off) · Setup → Settings → Clinical → Treatment Types
Quick steps
- Patient Messages (on/off) me post-op switch dekho
- Chart → Sections → ⋯ More → "Messages" me post-op message aur status dekho
- Patient ka DND / phone check karo
- Patient ko wait mat karao — instructions turant print / WhatsApp karo