Review link pe patient ne 2-star diya — mujhe kahan dikhega, patient kaise handle karu?

Yeh Review Gating ka design hai: 4-5★ → Google redirect, 1-3★ → sirf aapko private feedback + sentiment tag (negative). Public reputation safe rehti hai, par complaint aap tak zaroor pahunchti hai.

CHECK karo:

• Practice → Marketing → Reviews → responses list — rating, feedback text, sentiment (positive/neutral/negative) sab dikhega. '≤3★ Private' aur 'escalated' count 90-day funnel me bhi hai.

Fix:

1. 24 ghante ke andar patient ko call karo — jaldi call karne se zyadatar complaints wahin khatam ho jaati hain aur patient Google tak nahi jaata.
2. Feedback me likhi specific baat (wait time, paisa, behaviour) pe seedha jawab do, bahana nahi.
3. Suljh gaya to entry pe Dismiss dabao (list saaf rahegi); serious ho (staff misconduct, clinical complication) to escalate mark karo aur adverse event/complaint process follow karo.

Prevention:

• Negative sentiment repeat ho ek hi doctor/slot pe — pattern analytics me dekho.
• NABH clinics: yeh grievance redressal ka evidence bhi hai — response note karna mat bhoolo (adminNotes).