List me rating, sentiment (negative / neutral) aur patient ka comment dikhta hai. Funnel me '≤3★ Private' count aata hai. Baat suljh jaane par mobile app se 1-2 star row Dismiss kar sakte ho (web par Dismiss button abhi nahi dikhta); dismiss karne se record delete nahi hota. 'Escalate' ka koi button nahi hai. NABH clinic ho to ye rating Patient Feedback register me bhi apne aap jaati hai. Pattern pakdo — ek hi doctor / time par baar-baar shikayat ho to wahan sudhaar karo.
Review link pe patient ne 2-star diya — mujhe kahan dikhega, patient kaise handle karu?
1-3 star rating Google par nahi jaati — Patient Connect → Campaigns → Reviews ki list me aati hai (filter "1-2" / "3"), patient ka comment saath me. App khud reception ke liye urgent task 'Recover unhappy patient' aur front desk ke liye escalated message banata hai. Patient ko jaldi call karo.
Where in ORALZY: Patient Connect → Campaigns → Reviews · Team → Tasks & Training → Tasks → Staff Tasks
Quick steps
- Patient Connect → Campaigns → Reviews kholo, filter "1-2" ya "3" lagao
- Patient ka comment padho
- Jaldi patient ko call karke baat suljhao
- Tasks me 'Recover unhappy patient' task complete karo
- Zaroorat ho to mobile app se Dismiss karo