Campaign me kuch patients ko message gaya hi nahi — bina failed dikhe skip kyu hua?

Yeh sabse confusing wala case hai kyunki message na failed dikhta hai na sent — bas nahi jaata.

Rule: campaign send ke waqt har contact ka optInStatus check hota hai:

• 'opted-in' → send
• 'pending' → SKIP (manually add kiya ya import kiya contact, jisne kabhi inbound message nahi bheja)
• 'opted-out' → SKIP (STOP bheja tha)

Jo patient kabhi clinic ko WA message bhejta hai, uska contact auto 'opted-in' ho jaata hai.

CHECK karo:

• Practice → Marketing → WhatsApp → Contacts → status filter 'Pending' — yahi wo log hain jo skip hue.
• Campaign progress me totalContacts vs sent ka gap bhi yahi batata hai.

Fix:

1. Pending contacts se pehle ek service message (appointment/bill context) ya template bhejwa ke unse koi reply karwao — reply aate hi opted-in ho jayenge.
2. Ya unhe register karte waqt WhatsApp consent form me tick karwao aur support se bulk opt-in karwao (consent proof ke saath).

Prevention:

• Excel import ke baad maan ke mat chalo ki sab campaign-ready hain — import ke baad Contacts me Pending count zaroor dekho.