Staff & HR

Attendance, payroll, leave, onboarding and staff permissions.

48 articles

Advance ki EMI is payslip me nahi kati — ya double katne ka dar hai? EMI tabhi katti hai jab advance 'deducting' status me ho aur uska start month aa chuka ho. Ek month me ek hi baar katti hai —…
Attendance me staff ka face match nahi hua — ab kya karna hai? Ghabrao mat — punch save ho chuki hai, sirf review ke liye flag hui hai. Sidebar → People → Staff → HR Masters → ⚠ Face Review…
Diwali jaisi clinic ki chhuttiyan (holidays) kahan set kare taaki staff absent na dikhe? Sidebar → People → Staff → HR Masters → Holidays tab me date, naam aur type (National/Regional/Clinic/Optional) daal kar…
Do staff apas me duty (shift) badalna chahte hain — swap kaise kare? 3-step flow hai: pehla staff mobile/portal se swap request dalta hai, doosra colleague accept karta hai, phir aap Sidebar →…
Doctor attendance lagana chahta hai par staff list me record nahi — kaise hoga? Doctors master wala doctor (jiska full login nahi) seedha Staff Login kare — system pehli baar me uske liye HR/staff record…
Doctor bola 10 cases ke baad higher rate milna tha, par purani rate lagi? Tier slab USI mahine ke case-count par chalti hai aur Nth case SE AAGE lagti hai — pehle 9 cases base rate par hi rehte hain,…
Doctor ki is mahine ki commission list me nahi dikh rahi — kahan gayi? Commission entries apne aap nahi banti — mahine ke liye 'Compute' button chalana padta hai (Billing → Financial Controls →…
Doctor ko absent mark karte hi patients ko reschedule message chala gaya — ye kya hua? Ye jaan-boojh kar bana automation hai: doctor/staff ko absent mark karne par us din ke scheduled appointments ke liye urgent…
Dono assistants ne same din ki chhutti maangi — clash kaise handle karu? System sirf EK hi staff ki overlapping leave rokta hai — do alag staff ki same-day leave par decision aapka hai. Pending list…
Email aaya 'Face mismatch — staff ki attendance' — iska matlab kya hai? Iska matlab: staff ne punch lagayi par selfie ka chehra registered face se match nahi hua (distance 0.5 threshold se upar).…
ESS login — staff ka apna limited login Staff ke liye teesra login: clinic code + mobile + OTP. Sirf attendance, leave, payslip, apne tasks — patient data bilkul nahi…
Hourly staff ki salary zero ya bahut kam aa rahi — kya check karu? Hourly staff ko sirf actually punch kiye hue ghanton ka paisa milta hai — hourly rate × worked hours. Salary zero ka matlab:…
Imandaar staff ka face baar-baar mismatch — enrollment kaise sudharu? Purani/single-angle enrollment se genuine punches flag hoti rehti hain. HR Masters → Face Recognition me staff ka face 5 alag…
Leave approve kar di par ab us staff ki zaroorat hai — approved leave wapas kaise lu? Leaves list me approved request par Revoke karo — leave balance apne aap refund ho jata hai aur un dino ki auto-marked 'leave'…
Leave approve karte hi 'insufficient balance' error — balance kahan set hota hai? Har staff ke profile par casual/sick/earned leave ke din-counters hote hain — approve par usi bucket se din katte hain, kam…
Leave wale email ke Approve button se kuch nahi ho raha — link dead hai? Email/SMS ka one-tap Approve/Reject magic link 7 din valid hota hai, aur decision ho jane ke baad bekar ho jata hai. App me…
Locum / visiting doctor kaise add kare? Doctor Master me visiting/locum doctor add karo — uske treatments par commission alag rule se, uski availability calendar me…
Naya staff jodna — QR se self-onboarding Naye staff ko QR/SMS link bhejo — wo apne phone se 8-step form khud bharta hai (documents, photo, details), HR sirf verify…
Naya staff save karte hi 'employee code duplicate' error aa raha? Employee code aapke clinic me unique hona chahiye — wahi code kisi aur (active ya purane resigned/archived) staff par pada…
Naye staff ka onboarding form aadha bhara reh gaya, link expire — ab kya? Ghabrao mat — aadha bhara form save rehta hai. Onboarding invites list se 'Resend' karo: naya link/token jayega aur staff wahi…
Payslip me deduction zyada lag raha — line items kaise verify karu? Payslip ke breakdown me har deduction alag line hai: absent, half-day, unpaid leave, undertime, advance EMI. Har line…
Purana staff wapas join kar raha — naya record banau ya purana chalu karu? Purana record hi reactivate karo — Staff Directory me status wapas 'active', login reactivate, PIN re-issue. Naya record…
Roz shaam ko staff ki hajiri ka report automatic email pe mil sakta hai kya? Haan — Sidebar → Setup → Settings → 'Daily Attendance Report (email)' panel me enable karo, time set karo (default 20:00 IST)…
Salary / payroll / payslip kaise banti hai? Attendance se payroll auto — late/absent/leave adjust hoke salary banti hai, payslip PDF staff ko ESS me milti hai.
Shak hai ek staff dusre ki punch laga raha hai (buddy punch) — kaise pakdu? Har punch pe selfie ka face enrolled face se compare hota hai — mismatch punch block nahi hoti par owner ke Face Review queue…
Staff apna PIN bhool gaya — naya PIN kaise mile? PIN kabhi recover nahi hota — sirf naya generate hota hai. Staff khud ESS me 'Get my PIN' dabaye (naya PIN ek baar dikhega +…
Staff attendance (hajiri) — face + GPS punch Staff phone se punch karta hai — 5-angle face enroll, GPS location, PIN. Face match fail ho to bhi punch NAHI rukta — owner ke…
Staff bola payslip WhatsApp par nahi mila — dobara kaise bheju? Payslip 1 tareekh subah 9 baje auto-WhatsApp hoti hai (staff ke HR record wale number par). Payslips list me us slip par…
Staff bola salary kam aayi — hisab kaise verify karu? Salary ka har rupaya attendance se nikalta hai: per-day = base ÷ us mahine ke actual working days, aur bina-punch wale din…
Staff ja raha hai par advance/loan ka balance baki — final settlement kaise karu? HR Masters → Advances/Loans me remaining dekho, phir ya to final payslip me poori bachii rakam ek saath kaato (perInstallment…
Staff ka bonus/incentive approve kiya tha par payslip me nahi juda? Payslip me sirf usi MONTH ke 'approved' incentives judte hain — pending wale skip hote hain. Agar payslip incentive approve…
Staff ka overtime pay salary me nahi juda — kyun? OT tabhi banta hai jab punched minutes staff ke expected shift minutes se zyada hon, aur rate designation ke overtime rate se…
Staff ka phone kho gaya jisme Staff Login (ESS) chalu tha — kitna risk hai? Risk seemit hai — ESS session sirf us staff ki apni attendance/leave/payslip/tasks tak pahunch sakta hai, patient ya billing…
Staff ka PIN doosron ko pata chal gaya — turant kya karna chahiye? Turant Action Guard se us staff ka PIN re-issue karo — purana PIN usi second dead ho jata hai. Phir leak window ki punches…
Staff kal aaya tha par attendance me absent dikh raha — kaise theek kare? Raat 23:30 par system bina-punch wale din automatic 'absent' mark kar deta hai — matlab us din punch record nahi hui. Fix:…
Staff ke attendance QR code card kahan se print kare? Sidebar → People → Staff → HR Masters → QR Codes tab me har active staff ka ready-made QR card dikhta hai (naam + designation…
Staff ke phone pe notification nahi aata — Device Health se pata karo "Ramesh ke phone me notification nahi aata" jaisi problems remote diagnose karo — HR → 📱 Device Health tab me har staff ke…
Staff ki duty timing aur weekly shift (roster) kaise set kare? Sidebar → People → Staff → HR Masters me do tab hain: 'Shifts' me shift timings banao (Morning/Evening/Full-Day), phir 'Staff…
Staff ko salary advance (loan) diya — salary se kaise cutega? Sidebar → People → Staff → HR Masters → Advances/Loans tab me advance banao — staff, amount, kitni EMI (installments) aur…
Staff Login par error 'aap Clinic login use karo' — OTP hi nahi aata? Us mobile number par pehle se ek FULL email+password login hai (owner/doctor/staff user) — aise users ke liye locked Staff…
Staff ne chhutti (leave) apply ki — approve kaise kare? Leave requests Sidebar → People → Staff → Attendance → 📋 Leaves tab me aati hain — pending count badge ke saath. 'Review'…
Staff ne onboarding form submit kar diya — HR file phir bhi pending kyon dikh rahi? Submit sirf aadha safar hai — uske baad HR verification layer aati hai: A-T HR checklist tick, har section ki Y/N/NA jaanch…
Staff ne SIM/number badal liya — Staff Login OTP purane number par ja raha? ESS login staff ke HR record wale phone number se match hota hai (last 10 digits). Staff Directory me staff ka phone update…
Staff ne Sunday/holiday ko kaam kiya — comp-off balance me kyon nahi juda? Weekoff/holiday par punch lagane se comp-off us DIN par earn hota hai, par leave balance me tabhi judta hai jab aap 'credit…
Staff PIN (Action Guard) — sensitive kaam par PIN kyun mangta hai? Delete/discount/edit jaise 24 sensitive actions par staff PIN lagta hai — kaun kiya wo naam ke saath audit log me jata hai.…
Staff punch bhool gaya — hajiri (attendance) kaise theek kare? Staff mobile se 'Regularization' request dalta hai (missed punch + reason + proof), aur owner Sidebar → People → Staff → HR…
Staff resign kar raha hai — software me exit ka poora checklist kya hai? Sequence: advance settle → final month attendance verify + last payslip → incentives clear → status 'resigned' + exit…
Sunday ya holiday par bhi staff absent count ho raha — salary kat rahi? Weekly off staff ke profile par set hota hai (default Sunday) aur clinic holidays HR Masters → Holidays me — dono me se koi…