ORALZY
FAQ

Staff Login par error 'aap Clinic login use karo' — OTP hi nahi aata?

Us mobile number par pehle se ek FULL email+password login hai (owner/doctor/staff user) — aise users ke liye locked Staff Login nahi hai, wo seedha main Clinic login se ghusenge. Staff Login sirf bina-login staff ke liye hai.

Where in ORALZY: Login screen → Staff tab (vs Clinic login) + Setup → Settings → Users & Security

Ye error bug nahi, design hai. Staff Login (ESS) ek LOCKED, limited login hai — sirf attendance/leave/payslip/tasks. Agar aapke number par already full access account hai to system OTP bhejta hi nahi, kyunki aapko ESS ki zaroorat nahi — main login se sab kuch (attendance samet) milta hai.

KAUN KAHAN LOGIN KARE

FIX OPTIONS

  1. Us staff ko main Clinic login use karwao (password bhool gaya to reset).
  2. Ya, agar aap chahte ho ki wo sirf limited ESS hi use kare: uska full login account deactivate karo (Users & Security) — uske baad Staff Login match ho jayega. (Dhyan: full access chala jayega.)

EDGE

number do jagah pada hai (User account + kisi staff record) to pehle duplicates saaf karo — warna galat matching hogi.

Quick steps

  1. Check karo: us number par full login account bana hai kya
  2. Full login walon ko main Clinic login se login karwao
  3. Sirf-ESS chahiye to full account deactivate karo (soch samajh kar)
  4. Doctor bina full login → Staff Login se punch kar sakta hai

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