ORALZY
FAQ

Staff ne SIM/number badal liya — Staff Login OTP purane number par ja raha?

ESS login staff ke HR record wale phone number se match hota hai (last 10 digits). Staff Directory me staff ka phone update karo — uske baad naye number se clinic code + mobile + OTP se login hoga.

Where in ORALZY: Team → Members → Directory → Staff Directory → staff edit → phone

Staff Login ka flow: clinic code + mobile number → us number ko active staff ke HR records se match kiya jata hai (last 10 digits) → match mila to OTP usi number par. Isliye number badalne par sirf ek jagah update karni hai:

FIX

  1. Team → Members → Directory → Staff Directory → staff kholo → phone field me naya number daalo → save.
  2. Staff ab naye number se Staff Login kare (clinic code + naya mobile) — OTP naye number par aayega.
  3. Pehli login par naya device trust ban jayega (90 din OTP-skip).

EDGE CASES

PREVENTION

staff ke exit ya number-change par HR record turant update karna routine me daalo.

Quick steps

  1. Staff Directory me staff ka phone number update karo
  2. Staff naye number se Staff Login kare (clinic code + mobile + OTP)
  3. Duplicate numbers check karo — ek number sirf ek staff par
  4. OTP na aaye to Setup → Integrations me OTP setup dekho

number changesimessstaff loginotpphonehr recordmobiledevice trust

Related