ORALZY
FAQ

Staff apna PIN bhool gaya — naya PIN kaise mile?

PIN kabhi recover nahi hota — sirf naya generate hota hai. Staff khud ESS me 'Get my PIN' dabaye (naya PIN ek baar dikhega + email), ya admin Action Guard page se Re-issue kare. Purana PIN turant dead ho jata hai.

Where in ORALZY: ESS (Staff Login) → Get my PIN / Setup → Settings → Action Guard → Re-issue

ORALZY me EK hi system PIN hota hai per staff — wahi attendance punch, leave request aur sensitive actions (Action Guard) sab ke liye. Ye system-generated hota hai, staff khud choose nahi karta, aur kahin dekha nahi ja sakta (hash store hota hai).

DO raaste hain:

  1. STAFF KHUD (recommended): Staff Login (ESS) me login karke 'Get my PIN' dabaye — server naya tenant-unique PIN banata hai, screen par EK BAAR dikhata hai aur email par bhi bhejta hai (agar email HR record me hai). Sirf staff apna khud ka PIN issue kar sakta hai — shared kiosk/clinic login se kisi aur ka PIN nahi nikal sakte (audit ke liye).
  1. ADMIN SE: Setup → Settings → Action Guard kholo → staff list me us staff ke saamne 'Re-issue' dabao — naya PIN generate hokar staff ke email par jata hai.

Dono me purana PIN USI second dead ho jata hai.

EDGE CASES

PREVENTION

naye staff se pehle hi din ESS login + 'Get my PIN' karwa lo — welcome packet me link hota hai.

Quick steps

  1. Staff ko ESS (Staff Login) me login karwao
  2. 'Get my PIN' dabwao — naya PIN ek baar dikhega + email jayega
  3. Ya admin: Settings → Action Guard → staff → Re-issue
  4. Naya PIN staff ko turant yaad karwao (dobara nahi dikhega)
  5. Purana PIN apne aap dead — kahin update ki zaroorat nahi

pinforgotaction guardessre-issueattendanceleavestaff loginemailsecurity