Troubleshooting

Things that go wrong, and how to check, fix and prevent them.

41 articles

'Day is closed' error — purani date par bill/payment nahi ban raha, kya karu? Us din ka day-end closure ho chuka hai isliye wo din lock hai. Day-end reopen karo, ya Settings → Clinic me 'Back-dated entry'…
'Maintenance mode — writes are paused' dikh raha hai — data ka kya hoga? Planned maintenance ke waqt kuch minute naye saves rukte hain; data poori tarah surakshit hai. 5-10 minute baad wahi kaam…
'Too many attempts' aa raha hai — galat password ke baad lock ho gaya, kab khulega? Ye rate-limit hai — thodi der ke liye rokta hai, permanent lock nahi. 10-15 minute ruko, phir sahi password se ek hi baar try…
Apne data ki apni copy chahiye har hafte — khud backup kaise download karu? Settings → Advanced Admin → Backups me 'Backup Now' dabao, ban ne par Download karo; Verify se jaanch bhi hoti hai. Google…
App baar-baar apne aap logout ho rahi hai — session kyu kat raha hai? Sabse pehle Settings → Clinic → 'Security & compliance' me Auto-logout dekho — idle timeout on hoga (default OFF hota hai).…
App kholte hi white/blank screen aati hai, kuch load nahi hota — kya karu? Corrupt cached version ka classic lakshan. Incognito me test karo — wahan chale to Clear site data + hard refresh se theek ho…
App slow chal rahi hai / data load nahi ho raha? Pehle internet check karo. Patient list delta-cache se turant khulti hai — pehli baar hi bhari hoti hai. Deploy ke turant baad…
Bahut saara data galat ho gaya ya uda diya — backup se restore kaise hota hai? Pehle chhote raste dekho (Recycle Bin, merge-undo, patient-archive). Full restore self-serve nahi hai — support ticket karo…
Beech-beech me 'Server error' aata hai, 1-2 minute me khud theek — kyu? Server par auto-watchdog hai jo dikkat par ~2 minute me self-heal (restart) kar deta hai — us chhoti window me error dikh…
Clinic settings kisi ne badal di — kisne kiya kaise pata kare, wapas kaise laau? Settings → Advanced Admin → Audit Log me har change user + time ke saath milta hai. Value manually wapas set karo, phir…
Delete hua bill Recycle Bin me nahi mila — 30 din nikal gaye, ab wapas milega? Recycle Bin bill 30 din rakhta hai, uske baad purge ho jata hai. Uske baad recovery sirf server ke nightly backup se — support…
Ek computer par naya version, dusre par purana dikh raha hai — barabar kaise kare? Har browser apna cached version rakhta hai, aur CDN bhi ~4 ghante cache karta hai. Purane wale PC par saare tabs band karke…
Ek hi patient web aur mobile dono se edit hua — kiski entry save hogi? Naye records (bill, note, treatment) dono jagah se safe hain — dono ban jate hain. Sirf SAME field dono jagah badalne par…
Galat date par kaafi entries ban gayi — ek jagah se sab safai kaise karu? Settings → Day Activity us date ki HAR entry (patient, bill, payment, Rx) ek ledger me dikhata hai aur wahi se ek-ek karke…
Koi feature/module dikh nahi raha — kahan gaya? Teen wajah hoti hain: (1) Settings me module toggle off hai, (2) aapke plan me nahi hai, (3) super-admin enabled feature hai…
Laptop format/kharab ho gaya — ORALZY ka data gaya kya? Store kahan hota hai? Kuch nahi gaya — pura data cloud server par hai, aapke computer par nahi. Kisi bhi device se login karo, sab wahi milega.
Login nahi ho raha / OTP nahi aa raha — kya karu? Password sahi hai? Username auto-fill check karo. OTP 2Factor SMS se aata hai — network/DND check karo, 60 sec baad resend.…
Logout karke dusra account login kiya to purane clinic ka data dikha — bug hai? Ye purane app version ka cache bug tha — ab logout par pura cache purge hota hai. App update karo; zaroorat par Clear data…
Mahine ke beech AI credits khatam — X-ray AI, photo-plan sab ruk gaya, kya karu? Settings → AI Usage & Credits me meter dekho aur top-up pack lo — turant balance badhta hai. On-device features (Face search,…
Mobile app update nahi ho rahi — web par naya feature aaya, phone par nahi? Settings → 'Check for updates' dabao aur app DO baar restart karo (pehla restart install karta hai). Bade native updates ke…
Mobile number badal gaya — login OTP purane number par jaata hai, kaise badlu? OTP wahi number par jata hai jo user profile me saved hai. Koi aur admin/owner Settings me aapka number update kar de; sab…
Net slow tha, do baar save dab gaya — double entry to nahi bani? Nahi — har save par Idempotency-Key hota hai. Retry/double-click/offline-replay par server duplicate pakad leta hai, entry EK…
OTP aata hai par 'invalid ya expired' bolta hai — login kaise karu? Sirf sabse NAYA OTP chalta hai — 2-3 baar resend dabaya to purane SMS wale OTP invalid ho jate hain. Phone ka time bhi…
Password sahi hai phir bhi login page wapas aa jata hai (login loop) — fix kya hai? Login loop lagbhag hamesha browser me cookies/site-storage block hone se hota hai. Incognito me test karo, phir site data…
Patient galti se delete ho gaya — pura record wapas aa sakta hai kya? Haan — patient delete asal me archive hota hai, hard delete nahi. File, bills, photos sab surakshit rehte hain; support ticket…
Patient ki photo li thi par file me nahi aayi — pata kaise chale kyun? Settings → Photo Health har fail hui photo ki wajah batata hai: camera busy tha, save fail hua, ya upload beech me drop ho gaya.
Plan ya trial expire ho gaya — data delete to nahi hoga? Login ka kya hoga? Data kabhi delete nahi hota — expire par sirf features lock hote hain. Renew karte hi sab records wahi ke wahi wapas mil jate…
Print galat printer par ja raha hai ya thermal par A4 nikal raha — kaise set kare? Printer kaunsa pakdega ye Windows ka default printer tay karta hai; page ka size ORALZY me Settings → Printing → Default paper…
Print preview blank ya aadha page chhap raha hai — bill/parcha poora nahi aata? Zyada tar images (X-ray, chart, logo) load hone se pehle print dab gaya, ya paper-size mismatch hai. Preview khulne ke 2-3…
Purani date me entry (bill/payment/patient) kaise dale? Settings → Clinic → "Back-dated entry" toggle on karo — phir patient, bill, payment, treatment sab me past date choose kar…
Roz shaam ko rush time par app dheemi ho jaati hai — kya karu? Rush-time slowness lagbhag hamesha clinic ke internet/Wi-Fi load se hoti hai. Patient search to local cache se chalta hai, wo…
Save dabate hi net chala gaya — entry hui ya nahi, kaise confirm karu? Aankh band karke dobara mat dalo — pehle Settings → Day Activity me aaj ki date dekho. Same save ka retry duplicate nahi…
Sirf ek computer par app slow hai, baaki sab par theek — problem kahan hai? Ek hi machine par slow matlab dikkat us browser/computer ki hai, server ki nahi. Hard refresh aur site data clear karne se 90%…
Software me problem — complaint ya support ticket kahan se kare? Har screen pe neeche-LEFT wala 💬 AI Support button dabaye — problem Hindi/English me likho, AI pehle khud fix try karta hai,…
Update ke baad patients/bills ki list khali dikh rahi hai — data gayab? Data delete nahi hota — 99% ye purane cached app version ka display issue hai. Web par hard refresh, mobile par Check for…
Voice dictation ne 'quota khatam' bol diya — bolkar likhwana band ho gaya? Cloud voice (Sarvam) minutes plan ke hisab se hote hain — Settings → Voice Quota me usage dekho. Quota khatam par browser ka…
Web par naya patient banaya, mobile app me nahi dikh raha — sync kaise hota hai? Mobile ki patient list delta-sync par chalti hai (apne aap ~30 min me). List par pull-to-refresh karte hi naya patient turant…
Web par purana version dikh raha hai / naya feature nahi aaya? Browser ka service-worker cache hai. Hard refresh (Ctrl+Shift+R) karo; Windows app me View menu → "Clear cache & reload" hai.
WhatsApp message nahi ja raha — kya check kare? Inbox me message ka status dekho (bheja/failed). Template approved hai? 24-hour window ke bahar sirf template ja sakta hai.…
Windows app me confirm/alert popup nahi khulta, button dabane par kuch nahi hota? Desktop app me browser wale native popup (confirm/alert) kaam nahi karte — app apne in-app toast/dialog use karti hai. Purani…
Windows app me print karte hi app hang/freeze ho jati hai? Purane Windows app version ka bug tha — v1.2.15 se fix hai. Menu → Check for updates karo. Turant kaam chalana ho to Alt+Tab…