Checklist: (1) Login page pichhla username khud bhar deta hai — sahi user hai dekh lo. (2) Message batata hai OTP kahan gaya: "💬 OTP sent on WhatsApp to +91-…" ya "📩 SMS sent to +91-…"; number par WhatsApp na ho to SMS khud jaata hai. Galat number ho to "← Change number". (3) Mobile OTP sirf us number par aata hai jo aapke login me save hai (owner Setup → Admin → Security → "Staff Contact" me dekh sakta hai) — anjaan number par code nahi aata. (4) Naye device par password ke baad OTP owner ke phone par jaata hai — staff owner se code le; OTP 10 minute chalta hai. (5) Rok: ek username par 15 minute me 5 galat password = lock (har baar dobara lagne par time double); ek internet connection se bahut zyada galat login par "Too many auth attempts — wait 15 minutes"; ghante me 10 se zyada OTP par "Too many OTP requests — wait an hour". (6) Ek se zyada clinic me same number ho to OTP ke baad "Which clinic do you want to open?" aata hai. (7) Authenticator (2FA) on ho to "Enter the 6-digit code from your authenticator app." — phone ka time Automatic rakho. (8) Hajiri / chhutti ke liye "👤 Staff Login — Attendance & Leave" alag hai (clinic code + mobile + OTP), wahan owner ka password nahi chalta.
Login nahi ho raha ya OTP nahi aa raha, kya karu?
Pehle error ka text padho. OTP pehle WhatsApp par jaata hai — na aaye to "📩 No WhatsApp message? Send SMS". "📱 Sign in with Mobile OTP" ka code aapke login me save number par aata hai; naye computer par password ke baad OTP clinic OWNER ke mobile par jaata hai. 15 minute me 5 galat password par wo username lock ("Too many failed attempts. Try again in N min."). Password bhoole to "Forgot" tab.
Where in ORALZY: Login page · Mobile: login screen · Setup → Admin → Security
Quick steps
- Error ka exact text padho
- OTP ke liye "📱 Sign in with Mobile OTP" → number → "🔐 Send OTP"; WhatsApp na aaye to "📩 No WhatsApp message? Send SMS"
- Code daal kar "Verify & Sign In"; naye device ka OTP owner se lo
- Mobile OTP na aaye to owner se Staff Contact me apna number check karwao
- Lock / rok laga ho to bataye gaye minute ruko; password yaad nahi to "Forgot" tab