ORALZY
FAQ

Bahut saara data galat ho gaya ya uda diya — backup se restore kaise hota hai?

Pehle chhote raste dekho (Recycle Bin, merge-undo, patient-archive). Full restore self-serve nahi hai — support ticket karo exact date/time ke saath.

Where in ORALZY: Billing → Recycle Bin; Settings → Day Activity; support ticket (full restore)

Pehle CHECK — chhote, turant raste:

  1. Bill uda? Billing → Recycle Bin (30 din tak restore).
  2. Patient uda? Wo archive hota hai — support unarchive kar deta hai.
  3. Galat patient-merge hua? 72 ghante ke andar merge undo ho sakta hai.
  4. Kya-kya badla dekhna ho: Settings → Day Activity (date-wise) + Audit Log (kisne kiya).

FULL RESTORE

server par roz raat 02:30 par pura database backup hota hai. Support ticket karo: kya bigda, KAB (date + andaza time), kaunse records. Team us raat ke backup se restore karti hai. Dhyan rahe — backup-time ke BAAD ki sahi entries dobara dalni pad sakti hain, isliye jitni jaldi report karoge utna kam dobara-kaam.

PREVENT

Action Guard PIN on, roles tight, mahine me ek baar Backups page se apni copy download.

Quick steps

  1. Bill ke liye pehle Recycle Bin check karo
  2. Galat merge 72 ghante ke andar undo karwao
  3. Day Activity + Audit Log se nuksan ka dayra samjho
  4. Support ticket karo exact date/time aur records ki list ke saath
  5. Restore ke baad backup-time ke baad wali entries dobara dalo

restorebackupsupportrecoverynightlyundomergedelete

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