Har clinic ₹0 balance se shuru hoti hai, aur WhatsApp bhejne ke liye kam se kam ek message ke rate jitna balance chahiye ("💸 Per-message pricing" → "You pay"). "Full check" ki "WhatsApp balance" row likhti hai: "Balance ₹X, one message needs ₹Y. SMS will go instead of WhatsApp." Row me "ORALZY pays the cost — no balance needed." dikhe to balance wajah nahi. Doosri wajah: "Clinic's own choice" ❌ — Setup → Settings → Billing → Bill Settings (GST, UPI, bank) me "WhatsApp number" par "🏥 Own verified WhatsApp Business number" chuna hai par number juda nahi (ORALZY central number chuno ya apna number jodo). Teesri: ORALZY common number ki "Today's limit" khatam. Chauthi: common number par bina approved template ka message aur patient ne 24 ghante me likha nahi. Sent Log ke "Channel" column me ✉️ SMS dikhega. Paanchvi: clinic ka apna number juda hai par reminder / bill jaise text ka kram ORALZY ki setting me pehle SMS hai — ye clinic khud nahi badal sakti, ORALZY support se kaho.
WhatsApp chalu hai par patient ko SMS kyun ja raha hai?
Sabse aam wajah: WhatsApp balance ek message ke rate se kam (₹0). Tab text message (reminder, bill, recall) WhatsApp ki jagah SMS se chale jaate hain — patti 🟡 "WhatsApp is on, but the balance is used up — messages are going by SMS." Photo / PDF aur Live Inbox reply SMS nahi bante, wo ruk jaate hain. Recharge: Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs (ya WhatsApp hub ka "💰 WhatsApp Balance & Packs" tile).
Where in ORALZY: Patient Connect → WhatsApp · Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs · Mobile: Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs
Quick steps
- WhatsApp hub ki patti me "Full check" kholo — kaunsi row ❌ hai
- Balance ho to Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs se pack lo
- "Clinic's own choice" ❌ ho to Bill Settings me "WhatsApp number" theek karo
- "Check again" dabao — patti hari honi chahiye