ORALZY
FAQ

Plan ya trial expire ho gaya — data delete to nahi hoga? Login ka kya hoga?

Data kabhi delete nahi hota — expire par sirf features lock hote hain. Renew karte hi sab records wahi ke wahi wapas mil jate hain.

Where in ORALZY: Plan/Billing page (renew); login screen notice

CHECK

login par plan-expired notice dikhega. Ghabrao mat — pura data server par surakshit hai, roz raat backup ke saath. Expiry sirf feature-access lock karti hai (plan gating), records ko haath nahi lagati.

FIX

1) Plan/Billing page se renew karo — payment Cashfree se online hota hai aur webhook turant account activate kar deta hai, kisi ka wait nahi. 2) Renew ke turant baad login karo — patients, bills, photos sab jahan the wahi milenge. Edge case: beech ke dino me kisi purane record ko dekhna zaroori ho to support se temporary read-access ke liye poochho.

PREVENT

renewal date calendar me daalo; auto-pay set karo taaki gap hi na aaye.

Quick steps

  1. Login par expiry notice padho — data safe hai, sirf access lock hai
  2. Plan page se Cashfree ke through renew karo
  3. Payment ke turant baad dobara login karo — sab data wapas dikhega
  4. Aage ke liye auto-pay ya renewal reminder set karo

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