ORALZY
FAQ

KPI track hi nahi kiye, koi purana data nahi — kaise shuru karu?

Chhote clinic ke liye 8-10 relevant KPIs choose karo, unka data source aur formula fix karo, aur is mahine se baseline banana shuru karo. NABH baseline + trend chahta hai, 5-saal ka data nahi.

Where in ORALZY: NABH Hub → Master Lists → Quality Metrics (KPI)

Diagnosis: NABH PSQ me quality indicators (KPI) track hone chahiye — par bilkul zero se shuru karna common hai.

Karo:

  1. NABH Hub → Master Lists → Quality Metrics (KPI) me relevant dental KPIs enable karo — e.g. sterilization failure rate, needle-stick incidents, patient waiting time, no-show rate, complaint resolution time, hand-hygiene compliance, medication error, patient satisfaction/NPS.
  2. Har KPI ka data source define karo — bahut source app me already hain (no-show/appointments, complaints register, sterilization/spore register, feedback/NPS). Formula (numerator/denominator) fix karo.
  3. Is mahine se value enter karna shuru karo = baseline. Agle 2-3 mahine me trend banega.

Aage se: Har mahine entry + committee review. 2-3 mahine baad target set karo aur breach par CAPA.

Edge case: Bahut saare KPI ek saath mat lo — 8-10 meaningful indicators manageable hote hain, 30 KPIs koi maintain nahi kar paata.

Quick steps

  1. 8-10 relevant dental KPIs enable karo
  2. Har KPI ka data source + formula define karo
  3. App ke existing data (appointments/complaints/spore) se link karo
  4. Is mahine se value enter karke baseline banao
  5. 2-3 mahine baad target set + breach par CAPA

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