NABH ka CQI/PSQ chapter monthly indicator tracking mandate karta hai. Published benchmarks jo NABH programs use karte hain:
- Medication error rate < 0.5%
- Needle-stick injury < 1.0 per 1000 patient-days
- Patient satisfaction > 80%
- Hand-hygiene compliance > 80% (weekly audit)
- Surgical/post-procedure site infection < 3%
- Expired drugs in patient areas = ZERO (monthly check)
- Complaint resolution < 48h (normal) / < 24h (critical)
Dental-specific add-ons: sterilizer/autoclave monitoring (weekly spore test pass rate), post-treatment infection tracking, ER-box/oxygen expiry checks, fire-extinguisher readiness, equipment calibration due-dates, average OPD waiting time, drug/consumable stock-outs, record completeness %. Sabse zaroori baat (jo clinics miss karti hain): assessor sirf number nahi dekhta — MONTHLY TREND dekhta hai aur ye ki benchmark miss hone pe CAPA bana ya nahi. 'Measure kiya par action nahi liya' bhi NC hai. Baseline studies me CQI sabse weak chapter tha (1% compliance!) — yahi sabse aasan differentiator hai.
ORALZY
monthly dossier me 'NABH Quality Indicators (KPIs)' table auto-banta hai — har metric Target vs Actual + ON TARGET/AT RISK/BREACH status. Breach dikhe to CAPA register me entry karo — loop complete.