SITUATION
Patient ne implant ke liye advance diya tha, par wo purane cleaning bill me adjust ho gaya — ab implant bill pe due dikh raha hai.
SAMJHO
Auto-allocate feature payment ko patient ke OUTSTANDING bills me oldest-first (FIFO) lagata hai. Advance ko specifically kisi bill ke liye rakhna tha to allocation manually set karni chahiye thi.
CHECK karo:
- Patient ke chart me billing/payment history kholo — advance payment kis-kis bill me kitna allocate hua.
FIX
- Payment ki allocation change karo — galat bill se hatakar sahi bill me allocate karo. Bill balances recompute ho jayenge.
- Poori entry hi gadbad ho to admin/owner payment void kare (Staff PIN lagta hai) aur sahi tarike se dobara enter karo.
PREVENTION
- Payment lete waqt hi decide karo — specific bill ke against hai ya general advance.
- Purane chhote dues pehle clear karwao, phir bade treatment ka advance lo — FIFO confusion hi nahi hogi.