Advance jama hai par patient ab treatment nahi karayega — advance wapas kaise karu?

SITUATION

Implant ke liye ₹10,000 advance liya tha, patient ne plan cancel kar diya — 'mera paisa wapas do'.

CHECK karo:

1. Advance payment kholo — kitna kisi bill me ALLOCATE ho chuka hai? Consultation/X-ray ka bill usse kata ho to wo amount wapas nahi hoga.
2. Refundable = advance − jo allocate/use ho chuka. Ye patient ko clearly batao: '₹10,000 me se ₹1,500 ki consultation aur X-ray hui, ₹8,500 wapas honge'.

FIX

1. Advance wali payment ke against refund banao — system over-refund rokta hai, payment se zyada refund ho hi nahi sakta.
2. Refund role-gated hai (admin/owner/doctor) aur Staff PIN lagta hai.
3. Jis mode se aya tha usi mode me wapas karo (UPI → usi UPI pe) aur reference note karo. Cash refund ho to us din ka day-end me hisaab rakhna.
4. Refund receipt/proof patient se acknowledge karwao.

EDGE

Patient bole 'wapas nahi, bhai ke treatment me laga do' — advance usi patient ke account me hota hai; bhai ke case me is patient ko refund karke bhai ki file me nayi payment lena sabse saaf tareeka hai.

PREVENTION

Advance lete waqt hi cancellation policy batao — kitna refundable hoga, kitne din me.