ORALZY
FAQ

Treatment complete hone ke baad patient paisa wapas mang raha — refund kaise du?

Refund payment ke against banta hai aur us payment se zyada refund system block kar deta hai. Refund sirf admin/owner/doctor kar sakte hain, Staff PIN ke saath — bill ka balance apne aap recompute hota hai.

Where in ORALZY: Patient Chart → Billing tab

SITUATION

RCT ho chuki, patient bolta hai 'dard theek nahi hua, paisa wapas do'.

PEHLE POLICY

Ye clinical + business decision hai — pura refund, partial refund, ya free redo offer. Software sirf record karta hai; decision doctor/owner ka hai. Jo bhi decide ho, likhit me patient se acknowledge karwao.

APP ME KAISE

  1. Patient ke chart me us payment pe jao jiske against refund dena hai.
  2. Refund create karo — amount daalo. System over-refund block karta hai: saare refunds mila ke original payment se zyada nahi ho sakte.
  3. Refund sirf admin/owner/doctor role kar sakta hai aur Staff PIN (Action Guard) lagta hai — receptionist khud refund nahi kar sakti.
  4. Refund ke baad bill ka paid/balance apne aap recompute hota hai — outstanding turant sahi dikhega.
  5. Refund record ka print/proof rakho — dispute me kaam aayega. Complication ki wajah se refund hai to Adverse Event bhi record karo.

PREVENTION

Treatment se pehle likhit estimate + consent — 'result guarantee nahi hai' clearly. Isse refund disputes 90% kam ho jate hain.

Quick steps

  1. Doctor/owner refund ka decision aur amount finalize kare
  2. Patient ki payment history me original payment kholo
  3. Refund create karo — amount original payment ke andar hi rahega
  4. Staff PIN daalke confirm karo (admin/owner/doctor role chahiye)
  5. Bill ka balance auto-recompute check karo
  6. Refund proof print karke patient se sign karwao

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