ORALZY
FAQ

Treatment complete hone ke baad patient paisa wapas mang raha — refund kaise du?

Patient chart (web ya mobile) me aam payment ka "Refund" button abhi nahi hai — sirf 🔒 Security deposit ka "↩ Return deposit" hai. Refund tay ho to owner/admin Billing → Bills → Credit Notes se us bill ka credit note banaye (bill ki raqam utni ghat jaati hai); counter se cash lautaya to Billing → Day End → "+ Add Entry" → "Refund (cash out)" likho taaki din ka cash mile.

Where in ORALZY: Billing → Bills → Credit Notes · Billing → Day End · Patient Care → Patients → Patient List

PEHLE POLICY

Ye clinical + business decision hai — pura refund, partial refund, ya free redo. Software sirf record karta hai; decision doctor/owner ka hai. Jo bhi tay ho, likhit me patient se acknowledge karwao.

APP ME AAJ

  1. Credit note: Billing → Bills → Credit Notes → "+ Issue Credit Note" — sirf owner/admin (Action Guard "Issue credit note" PIN maang sakta hai). Credit note bill ki raqam ghatata hai; patient pehle hi pay kar chuka tha to utni raqam uske khate me jama (advance) dikhti hai.
  2. Cash/UPI wapas diya: Billing → Day End → "Petty Cash / Bank Deposits" → "+ Add Entry" → Category "Refund (cash out)".
  3. Receipt ka "🗑 Void" refund NAHI hai — void paise ke aane ka record hi hata deta hai; asli diya hua paisa void mat karo.
  4. Mobile Bills tab me owner/admin ko bill par "Credit" milta hai — wo bhi credit note hi banata hai, cash ka hisaab nahi.

PREVENTION

Treatment se pehle likhit estimate + consent — "result guarantee nahi hai" saaf likha ho.

Quick steps

  1. Doctor/owner refund ka decision aur amount tay kare
  2. Owner/admin: Billing → Bills → Credit Notes → "+ Issue Credit Note" me us bill ka credit note banaye
  3. Cash/UPI wapas diya to Billing → Day End → "+ Add Entry" → "Refund (cash out)"
  4. Patient se likhit acknowledgement lo

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