Patient ne bhool se zyada paisa de diya — extra amount ka kya karu?

SITUATION

Bill ₹1500 ka tha, patient ne ₹2000 ka note diya aur chhutta lene se mana kar diya, ya UPI me galti se zyada bhej diya.

OPTION 1 — ADVANCE (recommended agar patient regular hai):

• Pura ₹2000 payment record karo — bill ₹1500 me allocate hoga, bacha ₹500 patient ke account me advance/credit ban jayega.
• Agli visit ka bill usse apne aap adjust ho sakta hai. Patient ko bolo 'aapka ₹500 jama hai, agli baar adjust hoga' — receipt me bhi dikhega.

OPTION 2 — REFUND (patient wapas maange ya one-time patient ho):

• ₹500 ka refund karo us payment ke against — refund original payment se zyada nahi ho sakta, system khud rokta hai. Admin/owner/doctor role + Staff PIN lagta hai.
• UPI se aya tha to wapas usi UPI pe bhejo aur reference note karo.

DHYAN

• Jo bhi karo TURANT karo aur patient ko clearly batao — 'clinic ne extra paisa rakh liya' wali feeling sabse kharab publicity hai.
• Cash me extra aya aur record nahi kiya to day-end pe cash ZYADA niklega — wahi variance banega. Isliye pura amount record karna hi sahi hai.

PREVENTION

Payment enter karte waqt amount bill ke due se milao — screen pe due dikhta hai.