Estimate me kam bataya tha, final bill zyada ban gaya — patient naraz hai, kya karu?

SITUATION

₹8000 ka estimate diya tha, bill ₹12000 ka bana — 'aapne to itna bola tha!'

HANDLE karo:

1. Estimate aur bill dono kholo, line-wise compare karo. Zyada hone ki asli wajah dhundo — beech me extra canal nikla, post & core juda, ya koi naya treatment add hua. Patient ko yahi lines dikhao: 'ye 3 cheezein estimate me thi, ye 2 baad me zaroorat padi'.
2. Extra kaam ke baare me patient ko us waqt bataya gaya tha? Bataya tha to bill sahi hai — politely samjhao. NAHI bataya tha to ye clinic ki chook hai — doctor se baat karke partial discount ya adjustment consider karo (bill-level discount ya refund).
3. Payment plan offer karo — patient ek saath na de sake to EMI plan bana do.

AAGE SE (system):

• Har bade treatment se pehle likhit estimate do (Treatment Estimate feature) aur patient se acknowledge karwao.
• Treatment ke beech scope badle to wahi ruk kar REVISED estimate banao — 2 minute ka kaam, ghante bhar ka jhagda bachata hai.
• Do options ho to plan comparison bana kar pehle hi dikha do (Plan Options compare) — patient khud choose karega to dispute nahi hoga.
• NABH bhi yahi maangta hai — cost transparency, revised estimate on change.