ORALZY
FAQ

Owner phone par ORALZY notification nahi aa rahe — push kyun band hai?

Teen cheezein check karo: app ki notification permission ON, battery optimization/freezer OFF, aur app ko recent-apps se force-close mat karo. Logout-login karne par push token dobara register ho jaata hai.

Where in ORALZY: Mobile app → Settings → Call ringtone test / People → Staff (HR) → Device Health

DIAGNOSIS (order me):

  1. Android Settings → Apps → ORALZY → Notifications → ON hai? Saare channels allowed?
  2. Settings → Apps → ORALZY → Battery → 'Unrestricted' karo. Xiaomi/Vivo/Oppo par 'Autostart' bhi ON karo — inke battery-killer sabse bada kaaran hain.
  3. App ko recent-apps se swipe karke KILL mat karo — force-closed app tak kai push render nahi ho paate.
  4. Phone DND/silent mode me to nahi?

TEST

Mobile app → Settings me 'Call ringtone test' dabao aur phone lock kar do — 5 second baad ring aani chahiye. Aayi to push pipeline theek hai, problem battery/force-close ki thi.

FIX

Logout karke dobara login karo — push token phir se register hota hai. APK bhi update rakho (purane builds me push improvements nahi hain).

STAFF PHONES KE LIYE

Web par People → Staff (HR) → Device Health tab har staff phone ke yehi checks (notifications, battery-freezer, GPS, app version) khud dikha deta hai — wahan se pata chalega kiska phone kyun chup hai.

PREVENTION

Naye phone par pehle din hi: notification Allow + Battery Unrestricted + Autostart ON.

Quick steps

  1. Android Settings me ORALZY ki Notifications ON karo
  2. Battery → 'Unrestricted' aur (Xiaomi/Vivo/Oppo) Autostart ON karo
  3. App ko recent-apps se force-close karna band karo
  4. Settings → 'Call ringtone test' se live test karo
  5. Logout-login karke token re-register karo aur APK update rakho
  6. Staff phones ke liye HR → Device Health tab dekho

pushnotificationfcmbattery optimizationautostartforce closedevice healthringtone testtoken

Related