ORALZY
FAQ

App reinstall/naye phone ke baad notification aane band ho gaye?

Reinstall par push token naya banta hai — login karke app ek baar kholo aur notification permission Allow karo, token khud re-register ho jaata hai. 'Call ringtone test' se verify kar lo.

Where in ORALZY: Mobile app → login → Settings → Call ringtone test

KYUN

Push token device+install specific hota hai. App delete karte hi purana token mar jaata hai — naya install apna token tabhi register karta hai jab aap login karke app use karte ho aur notification permission Allow hoti hai.

FIX

  1. Naye install par login karo.
  2. Notification permission ka prompt aaye to Allow dabao (miss ho gaya to Android Settings → Apps → ORALZY → Notifications ON).
  3. App ek baar normally use karo (staff select/check-in tak) — token backend me register ho jaata hai.
  4. Verify: Settings → 'Call ringtone test' — ring aa gayi to sab set.

PURANA PHONE

Usse logout karna mat bhoolo — warna push/ring wahan bhi jaata rahega aur confusion hoga.

EDGE CASE

Naye phone par battery optimization default aggressive hoti hai — pehle hi din Battery → Unrestricted kar do, warna kuch din baad push phir band lagenge.

Quick steps

  1. Naye install par login karke app ek baar poori kholo
  2. Notification permission Allow karo
  3. 'Call ringtone test' se push verify karo
  4. Purane phone se logout karo
  5. Naye phone par Battery Unrestricted set karo

reinstallpushtokennotificationnaya phoneloginpermissionregisterringtone test

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