ORALZY
FAQ

Patient ne treatment cancel kar diya par case lab ja chuka hai — ab kya karu?

Sabse pehle lab ko 💬 Chat + call karke kaam RUKWAO, phir case cancel karo: web par Lab Orders me row ka laal "×", mobile par "Cancel" — ye sirf owner/admin kar sakte hain. Case 🗑️ Recycle Bin me 90 din rehta hai; connected (ORALAB) lab ke paas case cancelled dikh jaata hai, baaki lab ko aap khud batao. Lab ne jitna kaam kar liya uska settlement chat par likhit me tay karo.

Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Orders tab → row → × · Mobile: Treatment → Lab → Lab Cases

Yahan speed hi paisa hai — lab ne casting / milling shuru kar di to cost lag chuki hai. Phir karo:

  1. TURANT lab ko in-app call karo + case chat me likho: "Case L-XXXX CANCEL — kaam roko". Chat ka message time ke saath record rehta hai.
  2. Lab se pucho kaam kahan tak pahuncha (row par 🔬 stage bhi dekho — accepted / working / finishing).
  3. Owner / admin se case cancel karwao (web "×" → "Cancel this lab order? Data is archived for 90 days before final purge."; mobile "Cancel" → "Cancel order"). Receptionist login se ye nahi hota. Cancel hote hi case list, overdue reminders aur scorecard se hat jaata hai; connected (ORALAB) lab ke paas bhi cancelled dikhta hai — jo lab connected nahi use app kuch nahi bhejta.
  4. Settlement: kuch shuru hi nahi hua → ₹0; kaam lag chuka → partial amount chat par tay karo; connected lab ke invoice me aaye to 📒 Ledger me wahi amount verify karo, zyada lage to credit note mangwao.
  5. Patient ka bill / refund alag se karo — lab cancel se bill nahi badalta.

Edge case: patient sirf POSTPONE kar raha hai to case cancel mat karo — lab ko chat me "hold" likho. Bheje hue case ka reminder mute karne ya expected date badalne ka button app me nahi hai, isliye subah ke overdue list me ye case aata rahega. Galti se cancel ho gaya: 🗑️ Recycle Bin → "↩️ Restore" (owner / admin).

Quick steps

  1. Lab ko turant call + chat karke kaam rukwao
  2. Kaam ki stage confirm karo — kitna ban chuka
  3. Owner / admin se case cancel karwao (web "×", mobile "Cancel")
  4. Partial cost ka settlement chat par likhit me tay karo
  5. Postpone ho to cancel mat karo, lab ko hold bolo

labcanceltreatmentdispatchsettlementpartialcostholdpostponestop

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