ORALZY
FAQ

Treatment done kiya, lab case ban gaya par 'Pending Dispatch' me pada reh gaya

Lab-work treatment Done hote hi case Pending Dispatch me ban jaata hai. Ek saath kai Done (bulk), ๐Ÿ”„ Sitting / "Treatment complete" ke baad chart popup poochta hai "๐Ÿฆท Send to lab?" โ€” "๐Ÿ“ฆ Yes, send" par wahin se lab ko chala jaata hai. Akele "โœ“ Mark done" ke baad abhi popup nahi aata โ€” case chupchaap Pending me rehta hai. Dono haal me Treatment โ†’ Lab โ†’ Lab Cases ki laal "Pending Dispatch" patti me "โœ“ Sent to Lab" dabao. 2 ghante se zyada pada rahe to clinic owner ke mobile par har ~2 ghante reminder.

Where in ORALZY: Treatment โ†’ Lab โ†’ Lab Cases ยท Mobile: Treatment โ†’ Lab ยท Patient chart โ†’ "๐Ÿฆท Send to lab?" popup

Jis Treatment Type par "๐Ÿงช Lab work required" tick hai, use Done karte hi lab case pending me banta hai (lab = treatment type ki "Default lab" ya clinic ki default lab; expected date = aaj + TAT din, TAT na ho to 7). Popup ("๐Ÿ“ฆ Yes, send" / kai case ho to "๐Ÿ“ฆ Yes, send all (N)"; mobile "๐Ÿ“ฆ Send all (N)"; "๐Ÿ•’ Not now") ek saath Done, ๐Ÿ”„ Sitting / "Treatment complete" aur naya treatment seedha done add karne par aata hai โ€” kisi planned treatment ko akele "โœ“ Mark done" karne par nahi. Shade na ho to popup poochta hai "Shade for the lab? (e.g. A2 โ€” leave blank if not needed)". Jo case na ja sake (jaise isi daant ka doosra order) wo Pending Dispatch me rehta hai aur kaaran dikhaya jaata hai. Atka case: Treatment โ†’ Lab โ†’ Lab Cases ke upar "Pending Dispatch โ€” N lab cases waiting" patti โ†’ "โœ“ Sent to Lab" (ya list me "Send to Lab"). Galti se bana ho to owner/admin ร— se cancel karein. Ek case ka reminder band karna ho to ๐Ÿ”•. Popup hi nahi chahiye to Setup โ†’ Settings โ†’ Clinic โ†’ Clinic Profile me "๐Ÿฆท Ask on treatment complete โ€” "Send to lab?"" band karo (mobile clinic settings me bhi). Mobile: Pending patti 2 ghante se purane cases dikhati hai ("โœ“ Sent"), aur har pending card par "Dispatch + WA".

Quick steps

  1. Bulk Done / ๐Ÿ”„ Sitting ke baad "๐Ÿฆท Send to lab?" aaye to "๐Ÿ“ฆ Yes, send" dabao
  2. Akele "โœ“ Mark done" kiya ho ya popup chhoot gaya โ†’ Treatment โ†’ Lab โ†’ Lab Cases ki laal Pending Dispatch patti kholo
  3. "โœ“ Sent to Lab" dabao โ€” ek click
  4. Galat bana case owner/admin se ร— karwao; abhi nahi bhejna to ๐Ÿ”•

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