PEHLE SAMJHO
assessor ratta nahi, PROCESS-awareness check karta hai. 'Mujhe exact yaad nahi, par hamare SOP manual me likha hai — main dikhati hun' ek ACCEPTABLE jawab hai; galat guess karna zyada bura hai.
ABHI KARO
staff ko NABH → NABH Hub → Advanced → Team → Procedure Manual kholna sikhao — 66 real NABH SOPs chapter-wise, search bhi hai. Staff SOP khol ke assessor ke saamne padh sakta hai.
USI SHAAM
NABH Hub → Team → Mock Interview kholo — staff select karo, role choose karo (dentist/assistant/receptionist/housekeeping/nurse/security), language Hindi rakho, 'Audit Sim' preset (40 Qs) chalao. Scorecard chapter-wise weak areas dikhata hai — wahi chapters agle din repeat karao.
PREVENTION
Team → Staff Sign-Off tab me dikhta hai kis staff ne kaunsa SOP padh ke acknowledge kiya — jo pending hai unse sign-off karao. Har hafte 10-minute mock interview round bana lo.
EDGE
agar naya staff hai to assessor se bolo 'induction under progress' — induction training register entry dikhao.