Write-off poore bache hue amount ka hota hai (amount chunne ka box nahi), category bad-debt. Wahi ❌ AI Recovery → Patient AR ki har row par bhi hai. Owner ne Action Guard me "Write-off outstanding (khatam)" par PIN lagaya ho to PIN maangta hai — PIN owner / admin ka ho to request seedhe lag jaati hai. Lagne par: bill ka baaki 0 aur bill band, books me aaj ki date se "Bad Debts Written Off" kharcha, dues list se us bill ka baaki hat jaata hai aur us bill ki dunning khud completed. Sirf finalized / partial-paid bill par hota hai. Thoda paisa mila ho aur baaki maaf karna ho to ❌ nahi, 🤝 Settle use karo; purane software ka bakaya ho to "🧹 Set-off". Bill hi galat bana ho to write-off nahi — Credit Note (Billing → Bills → Credit Notes). Aaj ka Day End band ho to pehle din reopen. Write-offs tab sirf list aur approve / reject ke liye hai, wahan se naya write-off nahi banta. Mobile: Pending Payments → Dues & Credit → cash icon → "❌ Write-off".
Purana baki paisa jo ab milega hi nahi — use maaf (write-off) kaise kare taaki reports sahi dikhe?
Billing → Pending Payments → "Dues & Credit" → patient ki row par "💰 Receive" → us bill ke aage ❌ → popup "❌ Write-off (khatam)" → "Reason (required)" (3+ akshar) → "Write off ₹X". Owner / admin kare to turant lag jaata hai; baaki staff ka request "pending" jaata hai aur owner / admin Write-offs tab me approve kare tab bill band hota hai.
Where in ORALZY: Billing → Pending Payments · Pending Payments page → "Dues & Credit" → "💰 Receive" → ❌ · Billing → Pending Payments → AI Recovery
Quick steps
- Billing → Pending Payments → "Dues & Credit"
- Patient ki row par "💰 Receive"
- Bill ke aage ❌ → reason likho → "Write off ₹X"
- Staff ho to owner / admin Write-offs tab me ✓ approve kare