CHECK karo:
- Patient ne kaunsa raasta use kiya:
- Direct UPI (WhatsApp ka 1-tap UPI link ya counter / app ka UPI QR) — paisa SEEDHA clinic ke UPI / bank account me. App ko pata nahi chalta.
- Bill ka gateway link (Razorpay / Cashfree) — paisa clinic ke gateway account me aata hai, par link me bill / patient ki pehchaan nahi judti, isliye app me apne aap darj nahi hota.
- Mobile Billing Hub → "Payments" ka Razorpay link — ye apne aap darj hota hai, par patient ke khate me "On account · advance" ban kar, kisi bill par nahi — isliye bill due dikhta rehta hai.
- Clinic ke UPI app / bank statement ya gateway dashboard me paisa aaya? UTR / payment ID note karo.
- Chart → Visits → "Payments Received" me dekho receipt pehle se to nahi.
FIX
- Receipt nahi hai aur paisa confirm hai → chart → "Bill / Collect" → "Collect payment" me wo bill tick, sahi mode, UTR box me reference → "₹X received — record it". Wahi reference dobara darj nahi hota.
- "On account · advance" receipt pehle se hai (mobile Payments link) → dobara entry mat karo; wo paisa patient ke khate me jama hai.
PREVENTION
Staff ko sikhao — direct UPI aur bill ke gateway link wale payment haath se darj karne hote hain. Har payment ke baad receipt print karke do.