ORALZY
FAQ

Refund diya tha phir bhi revenue me gin raha — reports me refund kaise dikhta hai?

Refund button se diya refund Reports page ki Money reports me nahi dikhta — uska jod Insights → Money (traceable) ke "Refunds" tile me hai (Collected se minus). P&L bill-based hai: poora credit-note wala bill P&L se hat jaata hai, aadha credit note P&L me minus nahi hota.

Where in ORALZY: Insights → Money (traceable) · Insights → Reports → All Reports · Billing → Bills → Credit Notes

Cash Flow ka "Refunds" aur Cash Out sirf purani refund entries aur pharmacy return ginte hain; Mode-wise refund chhod deta hai; "Receipts & Refunds" aur "Sales & Returns" sirf import kiye credit-note bills padhte hain — isliye wahan refund aksar 0. Credit note ki list: Billing → Bills → Credit Notes. GST Report credit note ko minus me dikhata hai. Bill hi galat tha to credit note ya cancel ka sahi flow karo, sirf paisa wapas dene se bill ki report nahi sudharti.

Quick steps

  1. Insights → Money (traceable) kholo aur period chuno
  2. "Refunds" tile padho, dabakar list dekho
  3. Credit notes Billing → Bills → Credit Notes me dekho
  4. P&L me partial credit note minus nahi hota, ye yaad rakho

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