ORALZY
FAQ

Refund diya tha phir bhi revenue me gin raha — reports me refund kaise dikhta hai?

Cash Flow me refund cashOut me jata hai, cashIn me nahi. P&L bill-based hai — galat bill tha to bill ko Recycle Bin me bhejo, sirf refund se P&L nahi sudharta.

Where in ORALZY: Insights → Reports → Money → Receipts & Refunds

Refund ka असर report par depend karta hai:

Par agar bill hi GALAT tha (double ban gaya, galat patient) to sirf refund karna kaafi nahi — bill ko Recycle Bin me bhejo (Staff PIN lagega). Bin me jate hi wo saare reports se hat jata hai; 30 din me restore possible, permanent delete owner-only.

Pharmacy return alag hai — wo Sales & Returns report me dikhta hai.

Aage se roko: refund hamesha credit-note/refund flow se karo (cash haath se wapas + koi entry nahi = reports hamesha galat rahenge).

Quick steps

  1. Receipts & Refunds report me refund entry confirm karo
  2. Valid bill + refund hai to P&L me bill ginta rahega — normal
  3. Galat bill hai to use Recycle Bin me bhejo
  4. Cash Flow me refund cashOut me verify karo
  5. Refund hamesha credit-note flow se hi karo

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