Vendor Scorecard hi iska jawab hai — par wo tabhi sach bolta hai jab aap redo flag aur quality rating dete rahe ho. Kahan dekho: Insights → Reports → Inventory & Lab → Lab Vendor Scorecard. Har vendor ke liye dikhega:
- Health score (0-100): 40% on-time delivery + 35% redo-rate (kam redo = zyada score) + 25% average quality rating.
- Redo rate % — kitne cases dobara banane pade.
- Average TAT (din), on-time %, total cost.
Sabse upar wala lab best, neeche wala problem. Phir karo: kharab lab ka data screenshot karke usi se baat karo — 'pichhle 90 din me 18% redo rate hai, ya to sudharो ya kaam shift hoga'. Data ke saamne bahas nahi hoti. Dhyan rahe — scorecard ke liye 2 aadatein zaroori hain:
- Har remake par redo flag + reason lagao (sirf phone par 'firse banao' bologe to redo count me nahi aayega).
- Har case Received karte waqt 1-5 star quality rating do — Mark Received dialog me hi aata hai, 5 second ka kaam.
Aage se roko: naya kaam dhire-dhire behtar score wale lab ki taraf shift karo, aur best lab ko Set Default bana do taaki naye cases by default wahi jayein.