Pehle samjho: jab aap redo flag lagate ho to naya redo case ₹0 cost se banta hai (redo aam taur par free/negotiated hota hai) aur lab ko chat me redo notice bhi jata hai — ye aapka record hai ki ye chargeable naya kaam NAHI tha. Pehle CHECK karo: 📒 Khata / vendor statement me wo invoice line dhundo jisme remake ka charge laga hai. Sath me original case ka redo reason dekho — agar reason lab-error / shade-mismatch / fit-poor tha to charge banti hi nahi. Phir karo: lab ko case chat me likho: 'Case L-XXXX ka redo tha, reason shade-mismatch, ₹0 agreed — invoice #N me charge hata do'. Connected lab apne billing me CREDIT NOTE issue kar sakta hai — credit note lagte hi aapka khata apne aap adjust ho jayega. Edge cases: (1) agar redo aapke design-change ki wajah se tha to lab charge kar sakta hai — redo case par cost edit karke sahi amount daal do. (2) Warranty-active prosthesis ka remake to hamesha free — warranty claim record hota hai. Aage se roko: redo hamesha app ke Redo flow se hi karo (phone par 'firse bana do' mat bolo) — reason + ₹0 clone + chat notice teeno automatic record bante hain, aur billing dispute hota hi nahi.
Redo free hona tha par lab ne invoice me remake ka charge laga diya
Clinic side par redo case ₹0 se banta hai — agar lab ke invoice me charge aa gaya to Khata/statement me pakdo aur chat par redo case code + reason ke saath credit note mangwao.
Where in ORALZY: Practice → Lab → 📒 Khata
Quick steps
- Khata/statement me remake charge wali invoice line dhundo
- Original case ka redo reason verify karo
- Chat par redo case code + reason likh kar credit note mango
- Design-change wala redo ho to redo case par sahi cost daalo
- Aage se redo sirf app ke Redo flow se karo