ORALZY
FAQ

Pay claim reject — 'is reference ka payment pehle se recorded hai' aa raha hai

Matlab wahi UTR pehle se lab ke system me ek payment ke against darj hai — ya lab ne manually record kar liya tha, ya aapka pehla claim already confirm ho chuka hai. Dobara same UTR mat daalo.

Where in ORALZY: Practice → Lab → 📒 Khata → 💸 Pay

Ye duplicate-protection hai, bug nahi: lab ke system me har UTR/reference number sirf EK payment ban sakta hai, taaki same paisa do baar credit na ho jaye. Pehle CHECK karo:

  1. 📒 Khata kholo — kya Total paid me wo amount already dikh raha hai? Ho sakta hai lab ne aapke phone karne par manually payment record kar liya tha, aur ab aapka claim duplicate ban raha hai. Is case me kuch karna hi nahi — hisaab already sahi hai.
  2. Claims list me dekho — kya isi UTR ka pehla claim '✅ Confirm' ho chuka hai? Doosri baar file karne ki zaroorat nahi.
  3. Kahin aapne DO alag payments kiye aur galti se dono me same UTR likh diya? Bank app kholkar dono transactions ke asli (alag-alag) UTR copy karo aur naye payment ka claim sahi UTR se file karo.

Aage se roko: UTR hamesha bank/UPI app se copy-paste karo, haath se mat likho. Ek payment = ek claim = ek UTR.

Quick steps

  1. 📒 Khata me dekho — wo payment already paid me ginta hai kya
  2. Claims list me same UTR ka confirmed claim check karo
  3. Naya payment hai to bank app se asli UTR copy karke claim karo
  4. Same UTR dobara kabhi file mat karo

labutrduplicatereferenceclaimrejectpaymentkhatarecorded

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