ORALZY
FAQ

Lab case late tha par koi alert/task nahi bana — expected date ka chakkar?

Overdue task / message sirf bheje hue (Sent / In Progress) case par banta hai jiski Expected Date bhari ho aur nikal chuki ho. Pending Dispatch se "Send to Lab" karne par khaali date apne aap lag jaati hai, par "+ New Order" → "Create & send to lab" me Expected Date khaali chhodi to case bina date ke jaata hai aur kabhi late nahi ginta. Bheje hue case ki date baad me badalne ka button nahi hai.

Where in ORALZY: Treatment → Lab → Lab Cases · Lab Cases → Lab Orders tab → Expected column

Pehle CHECK karo: Treatment → Lab → Lab Cases → Lab Orders me case ka "Expected" column — "—" hai to date nahi hai. Teen wajah ho sakti hain:

  1. Case "Create & send to lab" se bina Expected Date ke bana tha.
  2. Case abhi Pending Dispatch me hai — pending case par chase task banta hi nahi (uska alag 2-ghante wala reminder hai).
  3. Case Pending me 🔕 mute karke mobile ke "✓ Sent" se bheja tha — mute laga reh jaata hai aur overdue sweep use chhod deta hai (web ka "Send to Lab" mute hata deta hai).

Phir karo: aise case ka follow-up khud karo — lab ko 💬 Chat / call; kaam aaye to "Received". Aage se roko: New Order me Expected Date zaroor bharo, ya "Work type (auto-rate)" chuno — date treatment type ke lab lead days se khud bhar jaati hai. Pending case ko mute kiya ho to bhejne se pehle 🔔 se unmute karo.

Quick steps

  1. Lab Orders me case ka Expected column dekho
  2. Date nahi hai to lab se khud follow-up karo
  3. Aage se New Order me Expected Date ya Work type bharo
  4. Muted pending case ko bhejne se pehle 🔔 unmute karo

labexpected-dateoverduealerttaskblankmutedispatchtat

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