RULE (COP)
har procedure/dispense se pehle patient ko DO identifiers se verify karo — naam + UHID (ya DOB). Room number/chair number identifier NahI hota.
APP KA FAYDA DIKHAO
ORALZY har patient print (case sheet, consent, slip) par UHID ka QR/barcode chhapta hai — staff scan/match kare to second identifier automatic ho jaata hai. Assessor ko barcode wala case sheet dikha kar bolo 'hamara system identifier print-level par enforce karta hai'. STAFF SCRIPT (rat lo): 'Aapka poora naam? Aur aapki date of birth / registration number?' — file ke saath match, PHIR procedure.
ON-SPOT RECOVERY
staff ko usi waqt correct karo (assessor ke saamne coaching positive dikhti hai), training register me 'patient identification refresher' entry banao, CAPA me: identification step ko pre-procedure checklist me add karna.
EDGE
same-naam wale do patients (common in families) — UHID hi bachata hai; Family linking wale patients me especially strict raho. Face check-in module bhi identity support karta hai par NABH ke do-identifier me naam+UHID verbal/visual verification zaroori hai.