SOP HRM-5 ka Annual Mandatory Training programme ORALZY me 10 standard courses se chalta hai (Team → Members → HR Setup → HR Masters → "Training" → "📖 Courses"; list khaali ho to khud aa jaate hain, ya "Seed standard courses" dabao):
- Needle Stick Injury & Occupational Safety (PEP)
- Hand Hygiene (WHO 5 moments)
- BMW segregation
- Fire RACE/PASS + emergency
- BLS / CPR
- Spill management
- Patient Rights
- Code of Conduct & POSH
- Medication Safety
- NABH Quality & Incident Reporting
Har course 70% pass, 12 mahine validity — pass par expiry khud banti hai. Reminder: staff ko expiry se 30 din ke andar WhatsApp, owner / admin ko 30 / 15 / 7 / 1 din pehle email + task. Bahar ka BLS card "🪪 Outside cert" se chadhao (card ki "Valid till" ke saath). Naya active staff add hote hi uske department ke mandatory courses khud assign (roz ka sweep purane staff bhi cover karta hai); expire hone par wahi enrolment dobara "assigned" — purana pass history me rehta hai. Staff quiz My Portal → 🎓 Training (web) ya Team → Members → Directory → My Training (mobile) me deta hai; pass par NABH Staff Training Register khud bhar jaata hai. Attendance + score documented (HRM.5.b), compliance target ≥95%. Saath me HRM.4: har dentist ke liye CDE hours ka record rakho; annual training calendar sign-off. Assessor kya karta hai: kisi bhi staff ko randomly rok ke BLS steps ya hand hygiene ke 5 moments poochta hai, phir attendance + certificates + test scores file se match karta hai. Effectiveness proof (HRM.5.c): hand hygiene % aur incident reporting rate KPI ke roop me tracked.