ORALZY
FAQ

UPI Autopay set kiya tha phir bhi patient ki kisht nahi kati — kya check karu?

Pehle web par Billing → Bills → EMI & Autopay → "UPI Autopay" tab kholo ya "Sync" dabao — mandate ka status aur kata paisa Razorpay se tabhi aata hai (mobile par sync nahi hota). Phir status dekho: "Pending auth" = patient ne UPI app me approve hi nahi kiya; "Failed" = Razorpay ne fail debit ke baad rok diya; "Active" par bhi na kata ho to Razorpay us debit ko dobara try kar raha ho sakta hai. Razorpay keys hi na hon to mandate banta hi nahi.

Where in ORALZY: Billing → Bills → EMI & Autopay → UPI Autopay · Setup → Settings → Billing → Payment Gateways

CHECK karo (upar se neeche):

  1. SYNC: web par UPI Autopay page kholo / "Sync" — note me dikhta hai kitne naye debit payment bane.
  2. STATUS: "Pending auth" → row par "Send" se link dobara bhejo aur patient ke saamne approve karwao. "Failed" → patient se baat karo; zaroorat ho to purana Cancel karke naya mandate.
  3. KEYS: Setup → Settings → Billing → Payment Gateways me clinic ke Razorpay keys (owner/admin).
  4. Debit fail ki wajah (balance, bank limit) patient ke UPI app / Razorpay me dikhegi.

Razorpay fail debit ko dobara try karta hai (tab status "Active" hi rehta hai), isliye is cycle ka paisa haath se lene se pehle patient se pakka karo ki do baar na kate. Dhyan: Payment Schedules ka "Set up ⚡" asli mandate nahi hai — wahan "⚡ pending" hamesha rahega; asli mandate sirf "UPI Autopay" tab ke "New Mandate" se banta hai.

Quick steps

  1. Web par "UPI Autopay" tab kholo ya "Sync" dabao
  2. Mandate ka status dekho
  3. "Pending auth" ho to "Send" se link dobara bhejo
  4. "Failed" ho to patient se baat karke naya mandate banao
  5. Keys check: Setup → Settings → Billing → Payment Gateways

autopaymandateupikishtdebitsyncpendingfailedrazorpay

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