ORALZY
FAQ

Logout karke dusre account se login kiya — purane clinic ka data dikh raha hai?

Ye purani APK ka cache bug tha — ab logout par app ka poora cache clear hota hai. App update karo, phir logout-login dobara karo aur list par pull-to-refresh maro.

Where in ORALZY: Mobile app → Settings → Check for updates → logout/login

KYUN HOTA THA

Purani versions me logout ke baad screen-cache me pichhle account ka data reh jaata tha. Ab teenon logout/purge paths par cache poora clear hota hai — ye fix ho chuka hai.

FIX

  1. App update karo: Settings → 'Check for updates' (OTA) + zaroorat ho to oralzy.com/downloads se naya APK.
  2. Update ke baad logout karke dobara login karo.
  3. Patient list par pull-to-refresh karo aur verify karo ki sahi clinic ka data hai.
  4. Phir bhi mix dikhe: Android Settings → Apps → ORALZY → Storage → 'Clear data' (fresh start, dobara login) — 100% saaf ho jayega.

ZAROORI

Agar kabhi bhi laga ki DUSRE clinic ka patient data dikh raha hai, turant support ticket karo — hum data isolation ko sabse serious level par check karte hain. Ab tak ye sirf local screen-cache ka mamla nikla hai, server par data hamesha alag-alag hi rehta hai.

PREVENTION

App update aate hi laga liya karo; ek phone par do clinics chalani ho to account switch ke baad ek pull-to-refresh ki aadat rakho.

Quick steps

  1. App ko latest version par update karo
  2. Logout karke dobara login karo
  3. Patient list par pull-to-refresh karo
  4. Phir bhi dikhe to ORALZY ka 'Clear data' karke fresh login karo
  5. Dusre clinic ka data dikhne par turant support ticket karo

logoutcachedusra clinicaccount switchdata mixupdatepull-to-refreshclear datatenant

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