Har line: "Patient — kaam @ Lab (N days late)". Ek message me 5 case, zyada se zyada 5 message (25 case) — sabse late pehle. Naam wale WhatsApp template chalu na hon to sirf ginti wala ek message aata hai. Message clinic ke active owner/admin login ke mobile number par jaata hai. Saath me har overdue case ka "Chase overdue lab — <case code> (Nd late)" task Today → Tasks → Task Board par receptionist ke liye banta hai (3+ din late = High) — switch OFF karne par sirf WhatsApp rukta hai. Pending (na bheje) case is list me nahi aate, unka alag 2-ghante wala reminder hai. Jis case par expected date hi nahi, wo kabhi late nahi ginta — Pending Dispatch se "Send to Lab" karne par khaali date apne aap lag jaati hai (treatment type ke lab lead days, warna 7 din). Kisi ek bheje hue case ko is list se chup karane ka button nahi hai: Lab Orders ka 🔕 sirf Pending Dispatch wale case par hai. Kaam aa gaya ho to "Received" dabao — agle din list se hat jaata hai.
Roz subah lab ka WhatsApp kyu aata hai?
Roz subah 8:45 (IST) par wo lab case jo lab ko bheje ja chuke hain (Sent / In Progress), jinki expected date nikal gayi aur jo abhi tak Received nahi hue, unki list clinic ke owner/admin ke WhatsApp par jaati hai — patient ke naam ke saath, sabse zyada late wala pehle. Band karna ho to Setup → Settings → Clinic → Clinic Profile me "⏰ Tell me every morning — which lab work hasn't come back" untick karo (web aur mobile dono me hai). Har overdue case ka task phir bhi Task Board par banta rahega.
Where in ORALZY: Setup → Settings → Clinic → Clinic Profile · Today → Tasks → Task Board · Treatment → Lab → Lab Cases
Quick steps
- Poora WhatsApp band: Setup → Settings → Clinic → Clinic Profile → "⏰ Tell me every morning — which lab work hasn't come back" untick → Save
- Kaam aa gaya ho to Treatment → Lab → Lab Cases → Lab Orders me us case par "Received" dabao
- Lab se follow-up ke baad Task Board par "Chase overdue lab" task complete karo