Lab ke WA replies ko app parse karke status flip karta hai, par 3 conditions match honi chahiye — CHECK karo kaunsi toot rahi hai:
- CASE CODE reply me hona chahiye — sirf 'READY' likha to kaunsa case? Code ke bina match nahi hota. Lab ko dispatch wale message me hi format mila hota hai: 'READY L-0421-A1B2'.
- NUMBER match — reply usi number se aana chahiye jo vendor record me WhatsApp number (ya phone) hai. Lab ke ladke ne apne personal number se bhej diya to match nahi hoga. Vendor edit me sahi WhatsApp number daalo.
- KEYWORD — RECEIVED/mil gaya (= kaam lab ko mila), PROGRESS/working/kaam chalu, TRIAL, READY/ho gaya/tayyar (= ready, aapke yahan received mark hota hai), DELIVERED/bhej diya. Milta-julta hindi text bhi chal jata hai, par bilkul alag shabd nahi.
Phir karo: lab se sahi format me dobara reply karwao, ya khud case par status change kar do (manual update hamesha available hai). Jo replies match hue wo case ke reply log + NABH lab register me bhi dikhte hain. Aage se roko: vendor me WhatsApp number wahi daalo jisse lab actually reply karta hai, aur lab ko ek baar format samjha do — phir sab automatic.